Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Hess

Garland,UT

Summary

Ambitious individual with strong organizational and multitasking skills, personable, as well as an aptitude for great customer service. Ready to apply knowledge and skills to any challenge. Ready to make an immediate contribution to your organization.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Integra Financial Solutions
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Funder

Avid Acceptance
01.2020 - 04.2023
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Explained very technical financial information to applicants in easy to understand language.

Customer Service Representative

Sykes ( Capital One)
06.2019 - 12.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Pado
04.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Education

Business Management

LDS Business College
Salt Lake City, UT

No Degree -

BYU Idaho
Rexburg, ID

Skills

  • Customer Satisfaction
  • Data Integrity
  • Customer Interaction
  • Microsoft Office
  • Quick Learner
  • Multiple Screens
  • Dependable and Adaptable
  • Telephone Etiquette
  • Goal-Driven
  • Team Support
  • Remote Experience 3 Years
  • Attention to Detail
  • Payment Processing Knowledge
  • Call Center Operations

Timeline

Customer Service Representative

Integra Financial Solutions
11.2023 - Current

Funder

Avid Acceptance
01.2020 - 04.2023

Customer Service Representative

Sykes ( Capital One)
06.2019 - 12.2019

Customer Service Representative

Pado
04.2018 - 04.2019

Business Management

LDS Business College

No Degree -

BYU Idaho

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Kimberly Hess