Kim Hill
Perry,Fl
Summary
Proven Shift Manager with a track record of enhancing customer satisfaction and retention at O'Reilly Auto Parts through exceptional service and efficient complaint resolution. Skilled in multitasking and leveraging computer skills for superior service management. Achieved consistent customer loyalty by fostering trust and providing detailed service recommendations.
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Service Advisor
Timberland Ford
03.2022 - 01.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Shift Manager
O'Reilly Auto Parts
09.2014 - 03.2022
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Shift Manager
Advanced Auto Parts
03.2012 - 08.2017
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
Education
High School Diploma -
Lyman High School
Longwood ,FlSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Goal-oriented mindset
- Service scheduling
- Workflow management
- Performance goals
- Repairs scheduling
- Data processing
- Client rapport
- Customer relationship management
Timeline
Service Advisor
Timberland Ford
03.2022 - 01.2025
Shift Manager
O'Reilly Auto Parts
09.2014 - 03.2022
Shift Manager
Advanced Auto Parts
03.2012 - 08.2017
High School Diploma -
Lyman High School
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