Kim Hillenbrand
Placerville,CA
Summary
Professional experienced in delivering program initiatives focused on increasing sales of wholesale. Dedicated to creating new customers in established territory. Strong communication skills to present, persuade and communicate with diverse range of staff, customers, and sales team.
Overview
15
15
years of professional experience
Work History
Wholesale Sales Manager
NAPA Auto Parts - Genuine Parts
Sacramento, CA
08.2009 - 10.2024
- Managed budgeting process related to wholesale operations including expenses tracking and forecasting.
- Conducted research to focus sales presentations to meet client needs.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Analyzed customer feedbacks to determine areas for improvement in service delivery.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Resolved customer complaints regarding sales and service.
- Implemented sales strategy and marketing plan to maximize revenue opportunities.
- Followed up on sales leads to establish new accounts for wholesale orders.
- Performed sales presentations at trade shows to generate new business.
- Organized training sessions for staff members to improve their knowledge about products and services offered.
- Provided support to field sales representatives in the development of sales plans.
- Completed daily call reports, weekly work plans and monthly analyses to submit to territory manager.
- Established strong relationships with key accounts to ensure repeat business.
- Identified new business opportunities by analyzing customer needs.
- Ensured compliance with government regulations related to wholesale operations and distribution networks.
- Collaborated with sales manager and customer service to schedule deliveries for new clients.
- Supported sales team members to drive growth and development.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Skills
- Sales strategy
- Customer relationship management
- Market analysis
- Financial analysis
- Budget management
- Sales forecasting
- Product knowledge
- Team building
- Employee training
- Networking events
- Cold calling experience
- Customer complaint resolution
- Active listening
- Key account development
- Communication skills
- Customer order management
- Client relationship management
- Trade show participation
- Attention to detail
- Multitasking capacity
- Direct sales
- CRM software usage
- Business development
Timeline
Wholesale Sales Manager
NAPA Auto Parts - Genuine Parts
08.2009 - 10.2024
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