Kim Hodgins Mentzer

• Answered customer inquiries via phone, email and live chat promptly to avoid on-hold wait times.
• Shipment tracking and investigation into freight movement issues.
• Providing shipping rate quotes to meet customers needs.
• Scheduling, cancelling or rescheduling freight pickups as needed by the customer.
• Setting up accounts and keeping account data up to date
• Investigating issues involving lost or damage freight.
• Handled billing disputes and invoice disputes
• Supported customers with general shipping and receiving inquiries.
• Familiar with Salesforce.
• Supported customers using multiple screens at the same time.
• Handled all the above duties with excellent typing skills.

Familiar with Sale