Kim Holloway

• Supported program operations by preparing and updating documents, reports and spreadsheets
• Created and updated records and files to maintain document compliance
• Managed electronic records database and handled all file requests
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
• Prepared flawless emails and other documents upon direction of immediate supervisor
• Researched and analyzed data to efficiently contribute to executive reports for monthly meetings
• Categorized and processed sensitive documents with information of deeply personal nature
• Supported time-tested professional relationships, working with stakeholders to facilitate communication

• Built and maintained positive working relationships with patients and staff
• Applied administrative knowledge and courtesy to explain procedures and services to patients
• Used EPIC software to schedule appointments
• Developed and implemented customer service policies and procedures
• Provided exceptional customer service to patients, answering questions and addressing concerns
• Filed and maintained patient records in accordance with HIPAA regulations
• Trained new staff on filing, phone etiquette and other office duties
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures
• Recommended service improvements to minimize recurring patient issues and complaints

• Managed stock team and delivery in high-volume, intense work environment
• Managed reporting for inbound and outbound inventory using Retail Management System
• Coordinated personnel between departments using prioritization skills for provision of equitable work force distribution
• Coordinated inventory reporting and implemented audit procedures.
• Developed systems and procedures to improve operational quality and team efficiency
• Performed statistical analyses to gather data for operational and forecast team needs

• Coordinated order consolidation using organization of resources to enhance online fulfillment activities.
• Completed inventory accounts to keep records current and promote accurate ordering
• Managed timely and effective replacement of damaged or missing products
• Prepared and checked outbound shipments for accuracy
• Created and enforced detailed organization processes to increase quality and service standards
• Recorded daily activities for inventory control
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
• Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies
• Conducted interviews by following stringent guidelines and confidentiality laws

• Educated sales personnel on all inventory processes to effect reduction of shrinkage and unit variance
• Maintained all inbound and outbound inventory availability
• Completed physical inventory counts each month
• Recorded information, shortages, and discrepancies to keep records current and accurate
• Completed stock inventories to identify and address issues negatively impacting controls
• Completed inventory accounts to keep records current and promote accurate ordering
• Recorded daily activities for inventory control
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
• Managed timely and effective replacement of damaged or missing products

Educated sales personnel on all inventory processes to effect reduction of shrinkage and unit variance
Maintained all inbound and outbound inventory availability
Completed physical inventory counts each month
Recorded information, shortages, and discrepancies to keep records current and accurate
Completed stock inventories to identify and address issues negatively impacting controls
Completed inventory accounts to keep records current and promote accurate ordering
Recorded daily activities for inventory control
Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
Managed timely and effective replacement of damaged or missing products

• Coordinated assignments to keep workspaces clean and organized
• Managed shipment receiving, processing and storage under tight timelines
• Prepared and checked outbound shipments for accuracy
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors
• Completed inventory accounts to keep records current and promote accurate ordering
• Created and enforced detailed organization processes to increase quality and service standards
• Recorded daily activities for inventory control
• Coordinated efficient organization, palletizing and transportation of completed packages
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions

• Conducted research to address shipping errors and packaging mistakes
• Compared shipping orders and invoices against contents received to verify accuracy
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues
• Inspected incoming and outgoing shipments to identify discrepancies with records
• Packed, secured, labeled and applied postage to materials to prepare items for shipment

• Coordinated receipt and return of equipment repairs
• Entered customer orders and promptly shipped equipment accessory items
• Assembled all equipment accessory items
• Maintained clean and organized facilities
• Increased organizational efficiency by multitasking to foster timely project completion

• Developed strategies to streamline and improve office procedures
• Managed filing system, entered data and completed other clerical tasks
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates

• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Organized and detail-oriented with a strong work ethic
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed

• Used medical terminology, ICD-9 codes and CPT codes to process claims quickly and efficiently
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards
• Followed up with customers on unresolved issues
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly
• Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes
• Maintained strong knowledge of basic medical terminology to better understand services and procedures