Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kim Hulton

Shelton,CT

Summary

Customer Service focused with 30+ years of experience working in the field. Successful in providing service using integrity and knowledge. Organized, professional and can quickly respond to resolve any issues. Adaptable and committed to exceeding customer expectations to build customer loyalty and satisfaction.

Overview

33
33
years of professional experience

Work History

Backup Care Specialist

LifeCare + Care.com
07.2018 - Current
  • Customer Service-provide exceptional customer service by being an active listener and establishing a good rapport with the Members.
  • Verifying Member eligibility
  • Educating Members on their benefits plans, policies and procedures
  • Documenting all communication with Member
  • Knowing service level agreements, maintaining consistent knowledge of our average speed to answer to answer, ensuring a great Member experience.


Center Director

Bright Horizons Children's Center
10.1990 - 07.2018
  • Fostered a caring and safe environment for children and parents.
  • Promoted and strengthened relationships with children and families.
  • Made sure that the center was in compliance with all applicable standards and regulations.
  • Acted as the centers Human Resources representative for staff. Provided benefit details, upon hire along with any paperwork required. Presented yearly benefit enrollment change to staff.
  • Worked with the area Recruitment Coordinator to recruit staff which included attending college career fairs.
  • Promoted positive company image and established reputation as provider of choice for the community.

Education

Education

Sacred Heart University
Fairfield, CT

Early Childhood Education

Housatonic Community College
Bridgeport, CT

Skills

  • Computer Literate
  • Data Entry
  • Active Listener
  • Professional, Reliable and Consistent
  • CRM System Knowledge
  • Prior Experience with Benefits Systems, including Leave of Absence procedures
  • Team Player
  • Work well independently

Accomplishments

Care. Mentor/ Mentee Program— I participated in the program as a Mentor. The program was created for employees to be able to network with others outside of their normal day to day. This program gave me and my mentee the opportunity to gain a broader understanding of Care. and add additional value to our current or future roles. My mentee and I met monthly to discuss our roles, challenges and celebrate accomplishments. We were also given topics to use as a tool if needed. My mentee and I have since kept in touch and plan to continue to do so.

Timeline

Backup Care Specialist

LifeCare + Care.com
07.2018 - Current

Center Director

Bright Horizons Children's Center
10.1990 - 07.2018

Education

Sacred Heart University

Early Childhood Education

Housatonic Community College

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Kim Hulton