Summary
Overview
Work History
Education
Skills
Timeline
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Kim Hunt

Becket,MA

Summary

Dynamic floral design expert with a proven track record at Big Y Foods Inc., enhancing customer satisfaction through personalized arrangements and innovative merchandising. Skilled in inventory oversight and team supervision, I consistently exceeded client expectations while fostering strong vendor relationships, resulting in improved efficiency and repeat business.

Overview

18
18
years of professional experience

Work History

Assistant Floral Manager

Big Y Foods Inc.
03.2011 - Current
  • Developed strong relationships with vendors, negotiating favorable pricing on high-quality products.
  • Mentored junior staff, resulting in improved efficiency and overall productivity within the department.
  • Conducted regular quality checks on incoming shipments, ensuring only the freshest products were available for purchase.
  • Coordinated logistics for large-scale events such as weddings, funerals, or corporate functions to ensure seamless deliveries of floral arrangements.
  • Devised creative solutions for custom orders, exceeding client expectations consistently.
  • Enhanced customer satisfaction by providing personalized flower arrangement recommendations and solutions.
  • Streamlined inventory management for optimal product freshness and availability.
  • Maintained a clean and organized work environment, ensuring compliance with safety standards and regulations.
  • Evaluated sales data regularly to identify potential trends or areas requiring improvement in merchandising strategies or inventory management processes.
  • Handled customer inquiries professionally and efficiently while demonstrating expert knowledge of various flower types, care requirements, and design principles.
  • Implemented innovative merchandising techniques to showcase floral offerings effectively.
  • Consistently provided excellent customer service, resulting in a high rate of repeat business and positive word-of-mouth referrals.

Receptionist/technician

Vca All Caring Animal Hospital
02.2007 - 02.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Education

High School Diploma -

Lenox Memorial High School
Lenox, MA
06.1988

Skills

  • Floral design expertise
  • Sales proficiency
  • Communication
  • Product inventories
  • Workplace safety
  • Flower arranging
  • Customer service
  • Goal setting
  • Team supervision
  • Quality assurance
  • Merchandise display
  • Inventory oversight
  • Product ordering
  • Shrink minimization
  • Flower arrangements
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Reliability
  • Organizational skills

Timeline

Assistant Floral Manager

Big Y Foods Inc.
03.2011 - Current

Receptionist/technician

Vca All Caring Animal Hospital
02.2007 - 02.2011

High School Diploma -

Lenox Memorial High School

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Kim Hunt