Kim Jagaczewski
Wildwood,NJ
Summary
Dynamic customer service professional with extensive experience at Anthony’s Family Restaurant, excelling in guest relations and complaint resolution. Proven ability to enhance service efficiency through effective multitasking and exceptional communication skills. Successfully trained staff to elevate service standards, fostering a culture of hospitality and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Hostess / Cashier
Surfside Restaurant
- Greeted and seated guests, ensuring optimal service flow and guest satisfaction.
- Managed reservation systems to maximize seating efficiency during peak hours.
- Coordinated with servers and kitchen staff to streamline communication and enhance service delivery.
- Assisted in training new hostesses on operational procedures and customer engagement techniques.
- Handled customer inquiries and complaints, resolving issues to maintain positive dining experiences.
- Monitored dining area for cleanliness and ambiance, contributing to overall restaurant atmosphere.
Customer Service Representative / Trainer
Health Business Systems
- Developed and implemented training programs for new customer service representatives.
- Assessed training needs and tailored instructional materials to improve team performance.
- Facilitated workshops on effective communication and conflict resolution techniques.
- Evaluated training effectiveness through feedback and performance metrics analysis.
- Collaborated with management to enhance onboarding processes for new hires.
- Mentored junior staff members, providing guidance on best practices in customer service.
- Created user-friendly reference guides to streamline customer interaction processes.
- Championed a culture of continuous improvement by encouraging knowledge sharing among staff.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
Substitute School District Secretary
Kelly Services
2023 - 06.2025
- Assisted with daily administrative tasks to ensure smooth office operations.
- Prepared and maintained accurate records and documentation for district activities.
- Collaborated with team members to streamline office procedures and improve efficiency.
- Provided customer service by addressing inquiries from parents, students, and staff members.
- Updated contact databases regularly, ensuring accuracy in vital communications among stakeholders involved with the district''s operations.
- Served as a liaison between staff members and administrators to address concerns or questions promptly and professionally.
- Demonstrated strong multitasking abilities by managing competing priorities effectively, ensuring that essential tasks were completed accurately and on schedule.
- Provided timely responses to inquiries from parents, community members, or other stakeholders seeking information about the district''s programs or initiatives.
- Managed sensitive information with discretion, ensuring confidentiality in all aspects of district administration.
- Maintained accurate records of district policies, procedures, and guidelines for easy access during decision-making processes.
Business Owner
Young Rembrandts Franchise
06.2008 - 03.2023
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Managed daily operations, ensuring high-quality art education programs for children.
- Trained and supervised staff, fostering a collaborative and productive work environment.
- Streamlined administrative processes, enhancing efficiency in scheduling and customer communications.
- Cultivated relationships with local schools and community organizations to expand service offerings.
- Oversaw financial management, including budgeting and expense tracking for sustainable growth.
- Analyzed market trends to identify opportunities for new classes and workshops, driving enrollment growth.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
Restaurant Manager
Anthony’s Family Restaurant
06.1997 - 09.1998
- Managed daily restaurant operations, ensuring smooth workflow and high service standards.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to meet business demands while controlling labor costs.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Motel Front Desk Clerk/ Manager
Crossing Motor Inn
05.1994 - 09.1998
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate records of reservations and room assignments using property management system.
- Processed payments and handled cash transactions with attention to detail.
- Collaborated with housekeeping staff to ensure timely room availability for guests.
- Trained new front desk clerks on operational procedures and customer service standards.
Education
Associate Degree In Early Education - Education
Montgomery County Community College
Blue Bell, PASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest engagement
- Hospitality service expertise
- Complaint handling
- Guest complaint resolution
- Guest relations
- Service prioritization
- Reservation management
- Reservation coordination
Timeline
Business Owner
Young Rembrandts Franchise
06.2008 - 03.2023
Restaurant Manager
Anthony’s Family Restaurant
06.1997 - 09.1998
Motel Front Desk Clerk/ Manager
Crossing Motor Inn
05.1994 - 09.1998
Hostess / Cashier
Surfside Restaurant
Customer Service Representative / Trainer
Health Business Systems
Substitute School District Secretary
Kelly Services
2023 - 06.2025
Associate Degree In Early Education - Education
Montgomery County Community College
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