Kim Jamison
Wilkes Barre,Pennsylvania
Summary
Self-directed Job Title knowledgeable in customer service practices, payment processing and medical billing. Collects and validates patient demographics, prepares medical charts and conducts insurance verification. Detail-oriented team player comfortable working independently. Committed to achieving company objectives and providing excellent assistance to patients.
Overview
14
14
years of professional experience
Work History
Health Care Access Representative
Saint Michael's Hospital
06.2010 - 06.2013
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Coordinated referral management with Number-person clinic staff to provide optimal access to specialty care.
- Communicated regularly with patients about billing issues, appointments and procedures.
- Analyzed patients' abilities to pay for services to determine charges on sliding scales.
- Obtained patient information to properly record and document demographics and medical histories.
- Interacted with Number insurance companies to verify patient eligibility and benefits.
- Educated clients and families about rights and responsibilities.
Customer Service Representative
Blue Cross And Blue Shield NJ
04.2000 - 06.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Patient Liaison
Biomet
01.1999 - 12.1999
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
Education
Collegial Studies
Vailsburg High School
Newark NJCertified - Secretarial Studies And Office Administration
First School of Secretarial And Paralegal Studies
East Orange, NJ06.1983
Skills
- Confidential Records Management
- Patient Intakes
- EMR Systems
- Medical Coverage
- Patient Medical Histories
- Benefits Explanations
- HIPAA Guidelines
- Coordinate Referrals
- Patient Contact
- Inpatient Care
- Service Quality
- Insurance Form Processing
- Patient Health Information Access
- Insurance Verification
- Multi-Line Telephone Systems
- Clerical and Filing Support
- Records Preparation
- Member Services
- Word Processing
- Communication Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
Health Care Access Representative
Saint Michael's Hospital
06.2010 - 06.2013
Customer Service Representative
Blue Cross And Blue Shield NJ
04.2000 - 06.2007
Patient Liaison
Biomet
01.1999 - 12.1999
Collegial Studies
Vailsburg High School
Certified - Secretarial Studies And Office Administration
First School of Secretarial And Paralegal Studies
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