KIM JAYNES
Moore,OK
Summary
Professional with substantial experience in patient access roles, ready to lead and deliver results. Known for a strong focus on team collaboration and adaptability to evolving needs. Adept in managing patient intake, insurance verification, and coordination of care. Reliable and results-driven, with a keen ability to enhance operational efficiency and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Lead Patient Access Specialist
Emerus 24 Hour Emergency Room
07.2022 - Current
- Maintained high levels of data confidentiality by implementing robust security measures for all digital files and physical documents containing sensitive information.
- Educated patients about their rights, responsibilities, privacy practices, as well as available support resources related to their healthcare journey.
- Assisted patients with financial planning options for medical expenses, ensuring timely payments and reducing outstanding balances owed to the facility.
- Increased accuracy of insurance verifications through regular audits and staff training.
- Reduced errors in patient records by enforcing strict data entry protocols and regularly reviewing documentation.
- Conducted regular performance evaluations for team members under my supervision, offering constructive feedback aimed at professional growth.
- Established effective communication channels between patients, providers, and administrative staff to address concerns efficiently.
- Increased revenue collection rates through diligent follow-ups, prompt billing processes, and negotiation of payment plans with patients facing financial difficulties.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
Lead Patient Care Coordinator
Access Medical Centers Urgent Care
10.2019 - 06.2022
- Urgent care walk-in medical clinic; provides compassionate and empathetic care to patients who have urgent but non-life-threatening symptoms that could be ill, tired, frustrated or anxious in order to receive the best possible care right away.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and direct care.
- Attentive to patient and provider needs; actively participates and works collaboratively with team in keeping providers on schedule and promoting efficient patient care
- Connects to patients by providing understanding and support; prepares and assists physician prior to and during medical examinations
- Attention to detail; interviews patients and records medical history, vital statistics, and/or information such as test results in medical records
- Clinical Tasks such as: checking patient vitals, COVID testing, collecting specimens for labs, splinting/wound care, phlebotomy, x-rays, aseptic techniques and infection prevention, clean and sterilize instruments and properly dispose of contaminated supplies
Team Leader
Edmond Dermatology Clinic
08.2018 - 10.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Specialized in Dermatology care; treatment of skin conditions and offer the most current dermatology products on the market. Helped educate patients about procedures, help treat chronic skin conditions, and assisted dermatologist during cosmetic procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Customer Support Excellence; provided exemplary support to prospect customers, consultation customers, and returning patients with an attentive connection of their needs and desired goals
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Professionally and personally greeted and registered patients as they arrived for their appointment
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Ability to fill in for staff in various positions within the clinic when staff is absent
- Prepared and assisted physician with medical examinations by walking through the procedure and handling proper equipment to perform the procedure
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Donation Services Coordinator
Life Share of Oklahoma
09.2016 - 07.2018
- Organ Sharing Network; nonprofit, federally designated organ procurement organization (OPO) dedicated to the recovery of organ and tissue transplant purposes. Worked closely with four transplant centers (OU Medical Center, The Children’s Hospital at OU Medical Center, INTEGRIS Baptist Medical Center and St. John’s Medical Center) and 145 healthcare organizations in the state of Oklahoma to facilitate donation.
- Strong comprehension of clinical knowledge
- Responsible for receiving, interviewing and coordinating incoming calls for all organ, tissue, and eye referrals
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Provided in depth medical screening of potential organ, eye, and tissue donors for medical suitability
- Entered data, generated reports, and produced tracking documents.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Accurately communicated critical medical screening information with other departments, tissue processing agencies, and funeral homes when appropriate
- Provided follow up information with donor families caringly, clearly and effectively
- Obtained authorization from potential donors, ensured all paperwork was completed for accuracy and compliance
- Compassionately and empathetically spoke with grieving, angry families educating during the donation process
- Maintained confidentiality of donor and recipient information in accordance with LifeShare Transplant Donor Program of Oklahoma and all applicable laws and regulations
- Provided complete documentation associated with donation in a timely manner
Office Manager
Internal Medicine Associates of Oklahoma City
05.2007 - 08.2016
- Dedicated to providing primary care for adults, including diagnosis and treatment of diseases and illnesses, routine care, and preventative medicine. Primary Lead in directing, supervising, and coordinating quality and cost-effective patient care.
- Supervised office staff, maintained daily office operations, schedules and workload
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office staff physical timecard keeping payroll activities
- Maintained and renewed contracts for office technology including phones and copier/fax machine(s)
- Served as a liaison between Patient Services staff and other departments
- Facilitated patient flow by notifying staff of patients' arrival including delays, and notified patients and clinical staff regarding appointment changes
- Escorted patients to exam rooms, interviewed patients to collect medical history information to create/update medical files
- Measured patient vital signs including weight, blood pressure, pulse, temperature, and documented information in patient’s chart
- Prepared and assisted physician with medical examinations by walking through the procedure and handing over proper equipment to perform the procedure
- Ensured all medical reports, labs and applicable medical information is filed in patients’ medical file
Education
Associate of Science -
Oklahoma City Community College
Oklahoma City, OK08.2025
Degree Practical Nursing Refresher Course -
Moore Norman Technology Center
Oklahoma City, OK01.2012
Practical Nursing - undefined
DeMarge College
Oklahoma City, OK01.2003
Medical Assistant - undefined
Moore Norman Technology
Norman, OK01.1999
High School - undefined
Moore High School
Moore, OK01.1998
Skills
- HIPAA regulations knowledge
- Modernizing Medicine EHR expertise
- Flexible in dynamic environments
- Team leadership
- Patient information processing
- Insurance verification
- Appointment scheduling
- Strong leadership
- Problem-solving
- Multitasking and organization
- Team leadership
- Money handling
- Registration and admissions
- Electronic health records
- Flexible schedule
- Epic - Electronic Health Record (EHR) System
- Cerner – Electronic Medical Record (EMR) System
- Citrix Virtual Apps and Desktops Technology
- Microsoft Office Products (Outlook, Excel, Word, Office 360)
Timeline
Lead Patient Access Specialist
Emerus 24 Hour Emergency Room
07.2022 - Current
Lead Patient Care Coordinator
Access Medical Centers Urgent Care
10.2019 - 06.2022
Team Leader
Edmond Dermatology Clinic
08.2018 - 10.2019
Donation Services Coordinator
Life Share of Oklahoma
09.2016 - 07.2018
Office Manager
Internal Medicine Associates of Oklahoma City
05.2007 - 08.2016
Practical Nursing - undefined
DeMarge College
Medical Assistant - undefined
Moore Norman Technology
High School - undefined
Moore High School
Associate of Science -
Oklahoma City Community College
Degree Practical Nursing Refresher Course -
Moore Norman Technology Center
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