Kim Johnson
Referral Coordinator
Chandler,AZ
Summary
Dedicated and experienced healthcare professional with excellent communication skills with twenty years of experience in customer service. As a Banner team member for 1.5 years, I am searching for a position which will nurture my skills and challenge me to grow both individually and within the organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
PATIENT FINANCIAL SERVICES and REFERRAL COORDINATOR
BANNER HEALTH
GILBERT, AZ
02.2024 - Current
- Coordinating referral orders for continuation of treatment, including tracking, and managing all referrals to close patient care gaps
- Printing Patient labels forms, Proficient in Cerner, Revenue Cycle, Power Chart Organizer, and Referral Management
- Perform pre- authorizations for patient insurance and process monetary payments in a timely manner
- Follows HIPPA compliance rules and guidelines within the Banner Health Organization
Patient Financial SERVICES
Banner Health
PHOENIX, az
12.2022 - 02.2024
- Performing registration, check-in processes for patients, verifying insurance eligibility benefits for services rendered, calculating, and collecting patient liability according to their insurance eligibility
- Collecting and handling monetary payments.
- Maintained accurate records of all financial transactions.
- Provided support to other staff members as needed during peak times of activity.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Ensured HIPAA compliance when handling confidential patient information.
- Managed collection efforts by working directly with patients on payment plans or arrangements that meet their needs while keeping within company guidelines.
- Identified areas of improvement in policies and procedures associated with Patient Financial Services operations.
- Performed cash reconciliations for patient accounts ensuring accuracy of records.
- Researched and responded to customer inquiries via phone, email, or mail regarding billing statements, services rendered.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Processed payments accurately and efficiently in a timely manner.
- Participated in training sessions related to changes in laws and regulations affecting Patient Financial Services operations.
- Worked closely with the accounting department to ensure proper posting of payments into the system.
- Accepted and processed customer payments and applied toward account balances.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recorded information about status of collection efforts.
Collections representative
UEI COLLEGE
02.2022 - 11.2023
- Provided excellent customer service on inbound and outgoing collection calls
- Management of customer accounts and account information for loan modifications, various banking and money systems, and accepting monetary payments.
milk processing technician
Fairlife
10.2021 - 01.2022
- Operation of heavy machinery and stacking milk crates
- Inspection and maintenance of raw and finished dairy products in the production chain
- Maintaining up to date knowledge of OSHA and food safety rules.
customer Service Representative
Maximus
11.2020 - 03.2021
- Maintaining up to date knowledge of the healthcare marketplace to assist customers and clientele with choosing the right healthcare plan.
Detention officer
maricopa county sheriff’s office
02.2008 - 05.2019
- To collect and verify documentation pertaining to inmate accounts while following HIPAA and OSHA guidelines
- Precise documentation in real-time of incidents pertaining to inmate and colleague welfare
- Staying up to date on jail management systems and inmate welfare systems
- Responsibility for maintaining security as well as inmate accountability and welfare
- Capable of working in high-stress environment, with constant noise, unpleasant odors, dirt, dust, and poor facilities
- BLS and First Aid Certification 5/13/2020
- Certified in Food Handling
- Trained and certified in the handling of authorized weapons such as taser and OC spray
- Trained and certified in emergency medical response, including Basic Life Support.
Collections Representative
Citi Financial
10.2006 - 02.2008
- Provided excellent customer service on inbound and outgoing collection calls
- Management of customer accounts and account information for loan modifications, various banking and money systems, and accepting monetary payments.
Communication specialist
city of albuquerque water department
08.1998 - 09.2006
- Skill at communicating and utilizing multiple platforms
- Training of new recruits in using multiple radio systems, telephone etiquette, customer service, recording and collecting data.
Receptionist
City of Albuquerque water department
08.1997 - 08.1998
- Excellent customer service
- Typing, copying, and collating for various project presentations.
Education
Business certificate -
Albuquerque national business college
aBQ, NMNursing Certification -
Albuquerque TVI
aBQ, NMCertificate in Massage and Aromatherapeutics -
Comberton college
Cambridge, EnglandFIRST Aid, BLS Certificate -
Maricopa county Police Academy
online - food handler’s certification -
AZ Food handlers
Skills
- Time-management
- Communication skills
- Customer service
- Fast-learner
- Detail oriented
- Cerner
- Revenue Cycle
- Appointment Scheduling
- Accurate Documentation
- Scheduling Software
- Referral tracking
- Outbound calls
- Insurance Verification
- Patient Scheduling
- HIPAA Regulations
- MS Office expertise
- Organizational abilities
- Critical Thinking
- Multi-line phone proficiency
- Patient Safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PATIENT FINANCIAL SERVICES and REFERRAL COORDINATOR
BANNER HEALTH
02.2024 - Current
Patient Financial SERVICES
Banner Health
12.2022 - 02.2024
Collections representative
UEI COLLEGE
02.2022 - 11.2023
milk processing technician
Fairlife
10.2021 - 01.2022
customer Service Representative
Maximus
11.2020 - 03.2021
Detention officer
maricopa county sheriff’s office
02.2008 - 05.2019
Collections Representative
Citi Financial
10.2006 - 02.2008
Communication specialist
city of albuquerque water department
08.1998 - 09.2006
Receptionist
City of Albuquerque water department
08.1997 - 08.1998
Business certificate -
Albuquerque national business college
Nursing Certification -
Albuquerque TVI
Certificate in Massage and Aromatherapeutics -
Comberton college
FIRST Aid, BLS Certificate -
Maricopa county Police Academy
online - food handler’s certification -
AZ Food handlers
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