KIM JONES
New York,NY
Summary
Strategic-thinking executive with a passion for motivating teams toward goal attainment. Outstanding strategic planning, execution, cross-functional management and risk management aptitudes. Known for adhering to high standards and embracing new challenges. Expertise in networking, negotiation, process development and communication. Skilled at developing innovative marketing strategies and maintaining sound financial plans that lead to significant increases in revenue and gross profit.
Overview
11
11
years of professional experience
Work History
EVP, Client Success
VideoAmp
06.2022 - 04.2023
- Provided direction and leadership for 112 client success representatives within department.
- Surpassed revenue expectations by achieving unprecedented growth in client renewals with an average of 115% net revenue retention rate.
- Formulated and executed strategic initiatives to improve product offerings through integrations of client feedback.
- Oversaw business-wide changes to modernize procedures and organization to ensure $325M revenue goal was hit with $71M of that being independently owned by Client Success.
SVP, Client Success
VideoAmp
07.2019 - 05.2022
- Established and built Enterprise Client Success team with 200% revenue growth YoY and 0% customer churn in first three years of team launch.
- Identified opportunities to improve business process flows and productivity for enterprise clients, pricing, contract development, and product development.
- Restructured Account Management department to reduce overhead and improve overall efficiency increasing incremental revenue from 20% of company revenue to 35% of company revenue.
VP, Client Success
VideoAmp
04.2018 - 07.2019
- Spearheaded cross-functional initiatives to achieve business goals and drive 200% YoY revenue growth.
- Hired and managed employees to maximize productivity while establishing and training staff on best practices.
- Aligned organizational objectives with company mission integrating work strategies, rolling out new products, and ensuring client feedback is at the forefront of all business decisions.
Director, Client Strategy & Insights
VideoAmp
01.2018 - 03.2018
- Established reporting standards for managed service campaigns that later developed into platform features.
- Developed client facing pre-sales materials and internal sales training materials to increase knowledge of company's products and solutions.
- Increased net revenue margin by 20% and campaign close rate by 13% through pricing, inventory, and marketing enhancements.
Director, Account Management
Amobee Inc.
10.2017 - 01.2018
- Facilitate overall integration and growth of east accounts and Account Management team through training, upselling, mentorship and re-organization.
- Partner closely with analytics team to garner and deliver insights to customers that help them achieve their business objectives and the creation of materials for data providers and brand safety partners.
- Provide customer feedback and campaign driven insights to internal teams including Product, Engineering, and Marketing to build new technology features and marketing materials.
Director, Sales Strategy & Planning
Amobee Inc.
10.2016 - 10.2017
- Worked with international markets to introduce North America strategy and organization to create new regionalized go-to market materials based on emerging regional market trends resulting in $2.8M increase in new business sales after one month.
- Lead and manage a team of global sales strategists, serving as national and global escalation point ensuring cross collaboration occurred across sales, product, deliver, and marketing.
- Spearheaded post-merger ingratiation for pricing and sales strategy/enablement to align all go-to-market solutions increasing company gross profit by 12% in the first year and improving operational efficiencies by 30%.
Manager, Sales Strategy
Amobee Inc.
01.2015 - 10.2016
- Developed roles and responsibilities for Client Services organization with other departmental leads to create and ensure interdepartmental workflow from pre to post sale.
- Managed and motivated employees to be productive and engaged in work which showed an increase in close rate by 12%.
- Served as subject matter expert for all products, proprietary technologies, pricing and fees regarding margin implications, and sales questions.
Senior Account Manager & Sales Planning Team Lead
Kontera Technologies
03.2014 - 12.2015
- Maintained $2M per quarter book of business of top advertisers including, P&G, Comcast and Verizon.
- Managed sales planning team and developed new solutions and packaging for sales with each product and partnership roll out.
Account Manager
Kontera Technologies
02.2013 - 03.2014
- Maintained post-sale client relationships managing the launch of campaigns, including client kick off calls, strategy recommendation, asset collection, copywriting, and entertainment.
- Analyzed campaign performance and client feature requests for platform to secure incremental dollars, cross sell, and establish renewal opportunities.
Sales Coordinator
Kontera Technologies
07.2012 - 02.2013
- Managed three interns and one Account Coordinator.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Education
B.A Rhetoric and Communication; Sociology -
University At Albany
Albany, NYSkills
- Leadership & Mentoring
- Problem Solving
- P&L Management
- Cross-Department Liaison
- Process Development
- Facilitation
- Contract Negotiation
- Operations Management
- Client Relationship Management
- Strategic Planning
Timeline
EVP, Client Success
VideoAmp
06.2022 - 04.2023
SVP, Client Success
VideoAmp
07.2019 - 05.2022
VP, Client Success
VideoAmp
04.2018 - 07.2019
Director, Client Strategy & Insights
VideoAmp
01.2018 - 03.2018
Director, Account Management
Amobee Inc.
10.2017 - 01.2018
Director, Sales Strategy & Planning
Amobee Inc.
10.2016 - 10.2017
Manager, Sales Strategy
Amobee Inc.
01.2015 - 10.2016
Senior Account Manager & Sales Planning Team Lead
Kontera Technologies
03.2014 - 12.2015
Account Manager
Kontera Technologies
02.2013 - 03.2014
Sales Coordinator
Kontera Technologies
07.2012 - 02.2013
B.A Rhetoric and Communication; Sociology -
University At Albany
Similar Profiles
Roxy LantiguaRoxy Lantigua
Accounting Manager at VideoAmpAccounting Manager at VideoAmp
Lauren BecerraLauren Becerra
Account Lead at VideoAmpAccount Lead at VideoAmp
Abigail TooleyAbigail Tooley
Senior Director, Revenue Strategy and Pricing at VideoAmpSenior Director, Revenue Strategy and Pricing at VideoAmp
Tyler MaudTyler Maud
Senior Client Success Manager at VideoAmpSenior Client Success Manager at VideoAmp
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)