Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Kim Jones

Owenton,KY

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

27
27
years of professional experience

Work History

General Manager

Avi Food Systems
08.2020 - Current
  • Conduct employment activities to include staffing, interviewing, training, and conducting performance reviews
  • Budgetary Control: Manage the budget and ensure adherence to financial parameters
  • Inventory Management: Provide prompt, accurate and professional responses, guidance and information to clients and company management as needed or requested
  • Interact professionally and effectively with all levels of individuals, ranging from client contacts and company executives, to hourly team members
  • Recruiting, hiring and training all restaurant staff, including servers and hosts
  • Scheduling employees to ensure shifts have proper coverage
  • Streamlining the restaurant processes to improve the guest experience
  • Monitoring restaurant finances, including sales and expenses
  • Enforcing food handling regulations and other guidelines to increase guest safety
  • Promoting the restaurant and finding ways to bring in more customers
  • Handling customer complaints
  • Completing necessary paperwork, such as sales, inventory and staff attendance reports
  • Amazon/KCVG/GSE
  • Developed and monitored budgets to ensure financial performance met organizational goals.

General Manager

Penn Station East Coast Subs
07.2017 - 08.2020
  • Plan and direct all restaurant operations. Maintain high standards of food, service, health and safety, ensure the efficient and profitable business performance of the restaurant and the optimal utilization of staff and resources
  • Main Job Tasks and Responsibilities
  • Set operating goals and objectives
  • Assess staffing requirements and recruit staff when needed
  • Train and coach staff
  • Prepare and implement standard operating procedure manage staff performance in accordance with established standards and procedures
  • Ensure staff know and adhere to established codes of practice
  • Organize and monitor staff schedules
  • Maintain employee records
  • Coordinate restaurant operations during each shift
  • Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
  • Keep records of health and safety practices
  • Ensure compliance with restaurant security procedures
  • Ensure alcohol regulations are adhered to
  • Interact with customers
  • Advise customers on food and beverage choices
  • Oversee preparation of food and beverage items
  • Ensure adherence to set recipe ensure quality of food and beverage presentation
  • Observe size of food portions and preparation quantities to minimize waste
  • Interact with customers to ensure all inquiries and complaints are handled promptly
  • Analyze food and beverage costs and assign menu prices
  • Total restaurant receipts and reconcile with sales
  • Ensure cash management procedures are completed accurately
  • Set and monitor budgets
  • Analyze budget variances and take corrective actions
  • Establish and implement financial control
  • Implement and oversee cost cutting measures
  • Plan and monitor restaurant sales and revenue
  • Organize and supervise marketing and promotional activities
  • Maintain business records
  • Prepare and analyze management reports
  • Determine and execute operating improvement
  • Check and order supplies of non-food items
  • Identify and estimate food and beverage supply requirements and place orders with suppliers
  • Negotiate purchase prices and develop preferred suppliers
  • Schedule food and beverage deliveries
  • Check quality of deliveries and documentation
  • Ensure correct storage of supplies
  • Arrange for maintenance and repairs of equipment and services
  • Identify and evaluate competitors
  • Keep current with trends in the restaurant industry
  • Knowledge and Experience
  • Tertiary qualification preferred
  • Previous experience in food and beverage management
  • In-depth working knowledge of alcoholic and non-alcoholic beverages
  • In-depth working knowledge of food preparation and presentation
  • Experience in staff management and development
  • Knowledge of basic accounting principles and practices
  • Experience in analyzing financial data
  • Knowledge of planning and forecasting
  • Track record of managing inventory and cost control
  • Knowledge of administrative procedures
  • Able to use relevant computer applications
  • Key Competencies
  • Decision-making
  • Judgment
  • Problem analysis and problem-solving
  • Planning and organizing
  • Resource management
  • Communication
  • Customer service focus
  • Quality orientation
  • Teamwork

Hourly Manager

Texas Roadhouse
08.2014 - 07.2017
  • Make sure employees perform a variety of tasks, from preparing the food, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.

Cosmetologist

Empire Beauty School
09.2013 - 01.2015
  • Cosmetology is the study and application of beauty treatment. Cosmetologists focus on providing hair care services to enhance the appearance of customers. Cosmetologist job duties include hair care services such as shampooing, cutting, coloring, styling hair, and massaging and treating the scalp. Other services can include applying cosmetics and facial treatments, cleaning and styling wigs, hair removal and nail and skin care services.

Server, Banquet Servers and Bartender

Triple Crown Country Club
01.2010 - 12.2013
  • I am responsible for taking the guests orders, keeping them organized, and timing the course of service for my guests. I am also responsible to make sure that I'm not just an order taker, but that I'm well versed in the products so I can guide my guests' experience and sell.

Case Manager

Zwicker & Associates
04.2009 - 10.2010
  • Zwicker & Associates is a litigating law firm which handles credit card collections and files lawsuits when deemed necessary by the client. Duties include calling debtors with outstanding, overdue charge cards which have been charged off by the client. Our goal is to collect bad debts by collecting the balance in full or negotiating a reasonable settlement in a prescribed period of time.

Front of the house Manager

McAlister's Deli
12.2007 - 04.2009
  • Open, ran and closed operations during business hours
  • Maintained and updated team member files on a monthly basis
  • Administered verbal and written coaching to team members
  • Administered monthly and yearly team member reviews
  • Trained and coached employees on new products
  • Controlled and handled money during business hours
  • Maintained daily, weekly, monthly inventory using Excel spreadsheets
  • Balanced cash register on a regular basis and logged all information using Excel and Word
  • Set daily and weekly goals for all employees
  • Responsible for hiring and terminating employees

Bar Manager

Willie's Sports Bar & Grill
06.2006 - 12.2007
  • Remodeled and opened new bar, responsible for hiring all bartenders
  • Open, ran and closed operations during business hours
  • Maintained and updated team member files on a monthly basis
  • Administered verbal and written coaching to team members
  • Administered monthly and yearly team member reviews
  • Trained and coached employees on new products
  • Controlled and handled money during business hours
  • Maintained daily, weekly, monthly inventory reports
  • Placed orders for liquor, beer, wine and kegs with various vendors and balanced the budget weekly and monthly
  • Responsible for accounts payable

Bartender and cook

PeeCox Bar & Grill
11.2004 - 05.2006
  • Training Server Thomas & King/Applebee's
  • Managed day-to-day operations
  • Trained newly hired servers
  • Assisted in preparation of food
  • Assisted front line when needed
  • Store closing responsibilities

Long John Silvers
01.1999 - 01.2000
  • Trained new employees on procedures
  • Assisted front line when needed
  • Performed inventory
  • Responsible for cashing out the registers
  • Balanced books every night
  • Inspected store to assure it was in proper order for next business day
  • Closed store and made nightly deposit

Education

High school -

Ryle High school

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Empire Beauty School
Florence, KY

Mba - business

Thomas More College of Liberal Arts

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

Avi Food Systems
08.2020 - Current

General Manager

Penn Station East Coast Subs
07.2017 - 08.2020

Hourly Manager

Texas Roadhouse
08.2014 - 07.2017

Cosmetologist

Empire Beauty School
09.2013 - 01.2015

Server, Banquet Servers and Bartender

Triple Crown Country Club
01.2010 - 12.2013

Case Manager

Zwicker & Associates
04.2009 - 10.2010

Front of the house Manager

McAlister's Deli
12.2007 - 04.2009

Bar Manager

Willie's Sports Bar & Grill
06.2006 - 12.2007

Bartender and cook

PeeCox Bar & Grill
11.2004 - 05.2006

Long John Silvers
01.1999 - 01.2000

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Empire Beauty School

Mba - business

Thomas More College of Liberal Arts

High school -

Ryle High school

Additional Information

  • QUALIFICATIONS:
  • Excellent work ethic with a "hands on" commitment to achieving and exceeding expectations
  • Full knowledge of food and alcohol inventories
  • Certified in food safety with serve safe
  • Loyalty
  • Trained in Prep
  • Trained in Front Line
  • Enthusiastic
  • Quality oriented
  • Ability to multitask

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Kim Jones