Summary
Overview
Work History
Education
Skills
Timeline
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Kim Kauk

Oklahoma City,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

Online Payments Relationship Manager

Heartland Payment Systems
08.2014 - 08.2023
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products via telephone and email
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Business Development Manager

OfficeMax
06.2010 - 05.2014
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Managed accounts to retain existing relationships and grow share of business.

Area Manager

Tan & Tone America
09.1997 - 06.2010
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Supervised 11 location managers and managed 200 employees.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Exceeded sales forecasts regularly through superior customer care.
  • Built positive and productive relationships with store and field leadership.

Education

MBA - Business & Marketing

Southwestern Oklahoma State University
Weatherford, OK

Skills

  • Customer Service
  • Sales Expertise
  • Sales Strategies
  • Verbal and Written Communication
  • Time Management
  • CRM Tracking

Timeline

Online Payments Relationship Manager

Heartland Payment Systems
08.2014 - 08.2023

Business Development Manager

OfficeMax
06.2010 - 05.2014

Area Manager

Tan & Tone America
09.1997 - 06.2010

MBA - Business & Marketing

Southwestern Oklahoma State University
Kim Kauk