To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Online Payments Relationship Manager
Heartland Payment Systems
08.2014 - 08.2023
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products via telephone and email
Built and maintained relationships with new and existing clients while providing high level of expertise.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Business Development Manager
OfficeMax
06.2010 - 05.2014
Reached out to potential customers via telephone, email, and in-person inquiries.
Generated new business with marketing initiatives and strategic plans.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Negotiated and closed long-term agreements with new clients in assigned territory.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Managed accounts to retain existing relationships and grow share of business.
Area Manager
Tan & Tone America
09.1997 - 06.2010
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Transformed underperforming teams into productive, profitable teams.
Resolved conflicts promptly to promote positive environment for customers.
Directed workforce planning, customer retention and customer service management for multiple locations.
Supervised 11 location managers and managed 200 employees.
Drove revenues and team morale by developing and deploying sales contests.
Exceeded sales forecasts regularly through superior customer care.
Built positive and productive relationships with store and field leadership.