Kim Kavanagh

Increased client satisfaction by providing personalized financial advice and investment recommendations.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
• Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
• Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
• Effectively managed time and resources by prioritizing client meetings, attending industry networking events, and staying current with the rapidly changing health insurance landscape.
• Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
• Negotiated with insurers on behalf of clients to secure the best possible coverage at competitive rates, maximizing client savings.
• Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
• Streamlined the application process for clients, resulting in quicker policy approvals and increased client retention.
• Cultivated strong professional relationships with insurers, fostering collaboration that benefited both parties in the long term.
• Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
• Compiled and maintained client records to monitor health insurance policies and premiums paid.
• Educated clients about health insurance coverage options, benefits and costs.
• Provided comprehensive customer service to drive client satisfaction.
• Developed and maintained client databases to track customer service interactions and evaluate service quality.
• Monitored changes in health insurance laws and regulations to verify continuous compliance.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Analyzed risk factors to recommend appropriate coverage levels.
• Educated clients on insurance policies and procedures.
• Met with customers to provide information about available products and policies.