Kim Keen
Alvin
Summary
Ambitious Hospitality Sales Professional highly skilled in developing and retaining client relationships to drive sales and increase retention. Committed to top-tier customer service and upholding a professional, approachable attitude. Motivated to learn, grow and excel.
Overview
9
9
years of professional experience
Work History
Sr. Manager, Off Premise Services
Taco Cabana Corporate
05.2023 - Current
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Brainstorm and developed sales strategies to achieve short and long term sales revenue objectives.
- Collaborate with Marketing to develop company wide marketing calendar including promotions via social media, e-blast and public relations campaigns to increase brand awareness.
- Assist with promotion of new store openings through community relations and events.
- Communicate with Operations via phone, email and in-person meetings to ensure flawless execution of orders and implement best practices for team members.
- Provide weekly analytical sales reports to upper management team.
- Consolidate vendors and renegotiated contracts to optimize costs.
- Negotiate and execute contracts to become a preferred vendor with local school districts and work closely with ISDs and education foundations to foster a lasting relationship.
- Provide strong leadership to team of sales managers and coordinators to enhance productivity and morale.
- Conduct market analysis regularly to stay up to date on industry trends and competition.
Regional Catering Sales Manager - Greater Houston
Taco Cabana Corporate
03.2019 - 05.2023
- Effective prospecting and cold calling through use of industry associations, business journals and Internet resources to obtain qualified leads.
- Prepared and executed sales presentations for qualified clients showing quality and credibility of products and services.
- Maintained a thorough CRM database with potential & current clients as well as daily sales activities.
- Marketed products and services to targeted audience at trade shows and community events including Chambers of Commerce and industry specific networking groups.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Liasied with clients to understand their needs while collaborated with upper management on recommendations to implement continuous improvements and exceed team goals.
- Exceeded quarterly and annual sales quotas and increased profitability through effective sales strategy & planning, product knowledge and client relationship management.
- Resolved problems with high-profile clients to maintain relationships and increase return customer base.
- Owned all aspects of sales planning, development and account management for Greater Houston Area territory.
Sales Manager
South Shore Harbour Resort & Conference Center
03.2018 - 03.2019
- Effective prospecting on assigned accounts in the Corporate and SMERF markets through cold calling, site visits and presentations, industry specific networking groups, trade shows and community events.
- Prepared proposals and contracts for both new and repeat clients.
- Liaison between client, vendors and operations team to ensure seamless execution of meeting and events.
- Met and exceeded quarterly sales quotas for assigned markets.
Area Sales Manager
Zoes Kitchen
07.2017 - 03.2018
- Developed new business by identifying leads and proactively pursuing through cold calling and sales presentations and utilizing creative and effective closing techniques.
- Maintained growing relationships with current clients to generate repeat business.
- Exceeded monthly budgeted sales goals to increase revenue.
- Participated in local Chamber of Commerce networking opportunities, industry specific organizations and community events within assigned territory as a brand ambassador for the company.
- Worked independently covering a multi-unit territory in the Greater Houston Area.
Marketing & Communications Coordinator
Alvin-Manvel Area Chamber Of Commerce
08.2014 - 07.2017
- Managed full-cycle planning and executing of all organization events including estimating costs and budgets, managing incoming resource allocations, production schedule timelines, etc.
- Planned and developed monthly and annual events and meetings previously unrepresented to increase member base and value of chamber membership.
- Coordinated with social media, public relations and other teams to market event attendance and sponsorships.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Liasion between members and chamber President and Board of Directors to ensure members needs were being met or exceeded.
Education
Bachelor of Science - Hospitality Management/Sales & Marketing
University of Houston
Houston, TXAssociate of Science - Hospitality Management
Johnson & Wales University
Providence, RISkills
- Business development
- Client relationship building
- Cold calling & sales presentations
- Consultative selling
- Account management
- CRM database management
- Time & independent work schedule management
- Strategic planning
- Corporate & community events
- Networking & referrals
- Exceptional verbal & written communication
- Fluent in Microsoft Office applications, email, social media platforms & industry specific software
Affiliations
- Greater Houston Partnership
- Bay Area Houston Economic Partnership
- Clear Lake Area Chamber
- League City Chamber
- Texas City-La Marque Chamber
- Pasadena Chamber
- Pearland Chamber
- Galveston Chamber
- Bay Area Houston Wedding Professionals
- Oil & Gas Administrative Professionals International
Timeline
Sr. Manager, Off Premise Services
Taco Cabana Corporate
05.2023 - Current
Regional Catering Sales Manager - Greater Houston
Taco Cabana Corporate
03.2019 - 05.2023
Sales Manager
South Shore Harbour Resort & Conference Center
03.2018 - 03.2019
Area Sales Manager
Zoes Kitchen
07.2017 - 03.2018
Marketing & Communications Coordinator
Alvin-Manvel Area Chamber Of Commerce
08.2014 - 07.2017
Bachelor of Science - Hospitality Management/Sales & Marketing
University of Houston
Associate of Science - Hospitality Management
Johnson & Wales University