Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Keros

Grass Valley,CA

Summary

As an organized and dependable candidate, I have successfully managed multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals, my efficiency and precision are evident in my commitment to finishing jobs quickly and accurately.

I possess a proven ability to work closely with coworkers, ensuring effective data management. Additionally, I am skilled in document digitization, office modernization, and data organization, all of which contribute to enhanced productivity.

Currently seeking a Reservation/Customer Service position to utilize excellent communication skills and good judgment.

Overview

26
26
years of professional experience

Work History

Housing Liaison

Connecting Point
03.2022 - Current
  • Developed and implemented strategies to streamline communication between internal and external agencies.
  • Maintained regular contact with participants by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Assisted participants with navigating and accessing social services such as housing and medical care.
  • Updated participant documentation for accurate, compliant and current records.
  • Supported participants and families with empathy and compassion during difficult times.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Participated in interdisciplinary team meetings to coordinate support for participants.
  • Monitored participants progress to adjust support plans accordingly.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Documented participant progress and activities in accordance with agency policies and procedures.
  • Assisted participants in developing and setting realistic goals to promote positive change.
  • Landlord Engagement
  • HUD Housing Inspections
  • Case Conferencing with agencies

Campground Manager

Greenhorn Campground LLC
02.2022 - 04.2024
  • Collaborated with owners on hiring and onboarding staff, managing onboarding documents, and payroll oversight.
  • Promoted campground by skillfully coordinating social media, print ads and website content.
  • Hired, disciplined and managed 20 campground staff members.
  • Trained staff in proper implementation of program systems.
  • Developed and maintained relationships with customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and owners to keep everyone on same page and working toward established business goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Checked items received against items ordered by verifying receipts.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs.
  • Generated and audited daily reservations reports to verify reservation completion, accuracy and preparedness.
  • Supervised reservations made on online booking sites.
  • Took camping reservations, checked people in and out and sold day passes and items at store.
  • Maximized revenue by turning simple inquiries into reservations.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Processed reservations for campground using Rez Expert Software.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Accessed reservations system to assist guests with reservations or check vacancy.
  • Made reservations for guests, checked availability and completed cancellations or changes in system.
  • Consulted with representatives of Rez Expert to resolve issues with reservations and reviews.
  • Answered telephone calls, texts, website chats, and emails to assist customers in making reservations.

Administrative Assistant/SELPA Data Technician

Nevada County Superintendent Of Schools
08.1998 - 11.2021
  • Verified accuracy of computer system information by updating IEP/ Student Information data.
  • Evaluated source documents to locate information needed for each data entry field.
  • Outlined appropriate processes and procedures to fulfill and complete internal and external referrals.
  • Enhanced data storage protocols by reorganizing documents after initial data entry.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Performed District Wide Trainings to Administrators, Teachers and Technicians.
  • Scheduled IEP meetings and sent all documentation to families and staff.
  • Handled Low Incidence ordering and Inventory Tracking.

Education

High School Diploma -

Evergreen High School
06.1993

Skills

  • Written and Verbal Communication
  • Attention to Detail
  • Multitasking and Prioritization
  • Document Management and Storage
  • Self-Starter
  • Organization and Time Management
  • Calm Under Pressure
  • Computer Skills
  • Dependable and Responsible
  • Policy Implementation
  • Operations Management
  • Schedule Preparation
  • Staff Management
  • Superior customer service
  • Technology proficient
  • Adaptability

Timeline

Housing Liaison

Connecting Point
03.2022 - Current

Campground Manager

Greenhorn Campground LLC
02.2022 - 04.2024

Administrative Assistant/SELPA Data Technician

Nevada County Superintendent Of Schools
08.1998 - 11.2021

High School Diploma -

Evergreen High School

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Kim Keros