Kim Kieser
Monticello,MN
Summary
I come to the table with a total of eight years of experience working with participants of the DWP, MFIP, and SNAP programs. I began as an Eligibility Specialist and grew into the role of Lead Eligibility Specialist. I now serve as an Employment Specialist. These experiences have given me a well-rounded knowledge of these complex programs while becoming proficient in MAXIS navigation and eligibility determination.
Overview
9
9
years of professional experience
Work History
Employment Specialist
Central Minnesota Jobs & Training Services
Monticello , MN
02.2022 - Current
- Assist Public Assistance participants in identifying strengths, evaluating, and overcoming challenges in order to obtain long-term employment and self-sufficiency
- Conduct initial enrollment interviews, collect necessary personal data, and perform assessments. Coach and provide employment counseling
- Maintain up-to-date case files. Maintain knowledge of internal data management systems, ensure timely and accurate entry of information into these systems
- Work closely with County Eligibility Specialists and supervisors, communicate clearly updates with regard to mutual participants and communicate any discrepancies between the WF1 data and Maxis data
- Contribute to a healthy, safe, and inclusive work environment for all and support the agency equal opportunity and inclusion efforts
Lead Eligibility Specialist
Wright County Health and Human Services
Buffalo , MN
08.2018 - 02.2022
- Leader, trainer and resource person in the Family Financial Services Unit
- Maintain expertise in SNAP, Cash (DWP/MFIP), Childcare and Emergency Assistance program policy
- Assist Eligibility Specialists with problem solving. Interpret policy in a one-on-one and group setting to ensure compliance with County, State, and Federal regulations
- Address and resolve escalated client issues in the agency and over the phone
- Communication with internal and external partners on County, State, and Federal guidelines
Eligibility Specialist
Wright County Health and Human Services
Buffalo , MN
06.2015 - 08.2018
- Perform intake and determine initial and ongoing eligibility for SNAP, Cash (DWP/MFIP), Childcare and Emergency Assistance for individuals and/or families in a manner compliant with applicable County, State, and Federal laws, regulations, and rules
- Process eligibility determination using MAXIS, MEC2, and PRISM
- Case Management. Monitor continued compliance and eligibility
Education
Diploma - Human Services Eligibility Worker
Pine Technical And Community College
Pine City, MN07-2015
Skills
- Solid working knowledge of SNAP, DWP/MFIP, and Emergency Assistance
- Experience with Childcare Assistance eligibility determination
- Proficiency in Maxis navigation
- DHS policy interpretation and implementation
- Complex case management
- Client de-escalation
Timeline
Employment Specialist
Central Minnesota Jobs & Training Services
02.2022 - Current
Lead Eligibility Specialist
Wright County Health and Human Services
08.2018 - 02.2022
Eligibility Specialist
Wright County Health and Human Services
06.2015 - 08.2018
Diploma - Human Services Eligibility Worker
Pine Technical And Community College
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