Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Killingsworth-McAfee

219-318-6982 kimkeepitclean66@gmail.com
Gary,IN

Summary

Proactive Customer Service-Receptionist with extensive experience managing reception duties and improving office efficiency. Skilled in updating client records, maintaining accurate filing systems, and providing exceptional customer care. Strong organizational and problem-solving skills with a focus on confidentiality and professional communication.

Overview

28
28
years of professional experience

Work History

Customer Service-Receptionist

Burnett Remodeling
08.2015 - Current
  • Organized company documents and maintained accurate filing systems for easy retrieval when needed.
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Increased overall office efficiency by identifying areas for improvement and implementing effective solutions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Trillium Staffing Solutions

Fulfillment Company
10.2005 - 08.2006
  • Established open channels of communication between employees and management regarding all health and safety concerns, fostering an environment of trust and collaboration.
  • Decreased accident rates through regular safety training sessions and drills for employees.
  • Conducted regular safety audits, identifying potential hazards and recommending corrective actions to reduce risks.
  • Improved company''s safety culture by promoting awareness and adherence to established policies and procedures.
  • Maintained drive and determination to obtain personal and team objectives and goals.
  • Actively participated in industry conferences or networking events, staying informed about emerging issues that could impact workplace safety.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Food Preparation Worker

Gate Gourmet
08.2005 - 07.2015
  • Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
  • Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
  • Monitored and maintained required food temperatures for safety.
  • Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Conducted regular equipment maintenance checks, keeping kitchen tools in optimal working condition.
  • Maintained composure and work quality while under stress.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Packaged and stored food products following proper handling and preservation methods.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Assisted chefs in preparing high-quality meals, contributing to excellent customer satisfaction ratings.
  • Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
  • Handled high-pressure situations calmly and professionally during peak hours of operation.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.

Deli Clerk

Publix Grocery Store
05.1997 - 06.2004
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Cashier & Stock Worker

Dollar Tree
06.1997 - 09.1998

Cashier & Stocking for customers and cleaning.

Education

Teacher

Olive Harvey College
10001 S. Woodlawn Ave
09-1989

High School Diploma -

Gordon S. Hubbard Highschool
6200 S. Hamlin Street
06-1984

Skills

  • Scheduling appointments
  • Reception Management
  • Appointment Coordination
  • Typing Speed
  • Organization
  • Billing and Invoicing
  • Calendar Management
  • Customer Service
  • skills
  • Teamwork
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Decision-Making
  • Problem-solving skills
  • Time management
  • Adaptability and flexibility

Timeline

Customer Service-Receptionist

Burnett Remodeling
08.2015 - Current

Trillium Staffing Solutions

Fulfillment Company
10.2005 - 08.2006

Food Preparation Worker

Gate Gourmet
08.2005 - 07.2015

Cashier & Stock Worker

Dollar Tree
06.1997 - 09.1998

Deli Clerk

Publix Grocery Store
05.1997 - 06.2004

Teacher

Olive Harvey College

High School Diploma -

Gordon S. Hubbard Highschool
Kim Killingsworth-McAfee219-318-6982 kimkeepitclean66@gmail.com