KIM KING
Tucker,GA
Summary
Motivated and dependable professional with years of expertise in a fast-paced environment utilizing excellent Client Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in negotiating policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, account management, human resources, process improvement and leadership. Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
A Brighter Light
Stone Mountain, GA
08.2012 - 07.2021
- Responsible for supervising and managing the Human Resources team and providing consultation to the President for Independent Living Homes
- Manage on strategic initiatives, staffing, compensation, benefits, policies and procedures, training and development, budget and employee relations
- Payroll management, ATS, ADP, HRIS and CRM experience
- Responsible for all safety concerns and Workman’s Compensation and EEO issues
- Oversee the training and development initiatives of the staff
- Assist in developing employee handbook and subsequent changes when necessary
- Positively impacted employee culture through the roll-out of an Employee Handbook and Mission, Vision and Values to enable employees to perform in accordance with the company objectives including compliance with policies and procedures
- Provide training and guide managers through the counseling, corrective action, progressive discipline and termination processes
- Assist with employee evaluations
- Examine level, cost and quality of benefits, communicate and clarify employee benefit plans and healthcare rollouts
- Garnered the respect and reputation for ability to partner, recruit, retain, develop and motivate employees to new levels of productivity
- Developed a successful certified nurse’s assistant recruitment program that reduced travelers and registry staff, improving continuity of patient care delivery in a highly competitive marketplace
- Coach/mentor supervisors and management in progressive discipline, conflict management, employee relations and employee development
- Evaluate, select and implement web-based Performance Management System, Namely, improving goal accountability, increasing data accessibility, and encouraging regular performance management
Technical Support Rep
Computer Generated Solutions
Peachtree Corners, GA
03.2018 - 04.2020
- Provide technical support for IBM/Lenovo computers
- Answering questions on the phone concerning the function and use of Lenovo products
- Work in a call center environment applying knowledge of information systems products
- Recognize research, isolate and resolve information system problems on the call
- Recognize customer's problems that should be escalated to the next level for resolution
- Maintain up-to-date knowledge of products and customer entitlement options
- Knowledgeable use of resource materials in order to provide information on client inquiries
- Provide a high level of professionalism with extreme sensitivity to customer satisfaction
Project Manager
Champion International Business
Tucker, GA
03.2009 - 08.2011
- Monitored daily functions of the International Business Consulting Firm on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary
- Managed time efficiently with the ability to create a detailed roadmap, track priorities, resource coordination, risk assessment and proactive problem solving for optimal execution and quality in all deliverables
- Created and coordinated business and real estate funding for various companies in the US and Europe
- Facilitated cross-functional meetings, several complex negotiations, project plans, meeting agendas, scope changes and status reports
- Managed project resources to ensure delivery on time and within budget, documents and communicates project status through regular meetings and project reporting
- Led a team of financial agents, internal development staff and external creative partners, and assisted with clients and special projects
- Identified and monitored key performance indicators with the goal to identify initiatives to improve processes and productivity
Education
SPHR Exam Review Certification -
Emory University
Atlanta, GA05.2019
Masters - Transnational Business Practices Contracts, Negotiations, and International Business
University of the Pacific
Sacramento, CA05.1992
Bachelor of Science - Communications
Syracuse University
Syracuse, NY05.1983
Skills
- Microsoft Office Suite
- Workday
- CSR Systems
- Payroll Management
- PeopleSoft
- ADP & HRIS
- CRM
- Leadership
- Technical Support
- Financial Analysis and Budgets
- Confidential Correspondence
- Critical Thinker
- Sales Support Reports/Documentation
- Client Relations
- Communication Skills
- Attention to Detail
- Problem Solving
- Conflict Resolution
- ATS
- Change Management
- Quality Assurance
- Salesforce
- ServiceNow
- Recruiting
- Training
- PowerPoint
- Excel
- SharePoint
- Avaya
- Slack
- Taleo
- Google Suite
- Remote Access
- Performance Assessment
- New Employee Orientation
- Employee Relations
- Succession Planning
- Compensation Structuring
- Organizational Development
- Payroll Administration
- Benefits Administration
- Employee Onboarding
- Recruitment
- Policy Enforcement
- Employee Handbook Development
- Leadership Development
- Recruitment Strategies
Educationcertification
- Emory University, Atlanta, GA, SPHR Exam Review Certification, 05/01/19
- University of the Pacific, Sacramento, CA, Masters in Transnational Business Practices, 08/01/90 - 05/01/92
- Syracuse University, Syracuse, NY, Bachelor of Science in Communications (B.S.) Minor: Personnel/Public Relations, 09/01/79 - 05/01/83
Timeline
Technical Support Rep
Computer Generated Solutions
03.2018 - 04.2020
Human Resources Manager
A Brighter Light
08.2012 - 07.2021
Project Manager
Champion International Business
03.2009 - 08.2011
SPHR Exam Review Certification -
Emory University
Masters - Transnational Business Practices Contracts, Negotiations, and International Business
University of the Pacific
Bachelor of Science - Communications
Syracuse University
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