Kim King
Memphis,TN
Summary
Results-oriented professional skilled in solving complex business challenges while cultivating strong relationships and delivering exceptional quality. Proven expertise in analytical problem-solving, team building, and motivational leadership, consistently meeting and exceeding organizational goals. Highly effective in fostering collaboration and managing resources, personnel, facilities, and equipment to optimize performance. Self-motivated multi-tasker with a strong commitment to meeting deadlines without sacrificing quality or value.
Overview
25
25
years of professional experience
Work History
Material Clerk
FedEx
01.2024 - Current
- Responsible for recording and monitoring materials inventory within warehouses and retail facilities.
- Receive and inspect supplies.
- Expertly handle documentation procedures, review requisitions, and update records.
- Manage inventory, handle incoming and outgoing materials, and coordinate with stakeholders.
- Perform data entry for inventory and non-inventory items.
Drug Testing Admin Monitor - DTPAM (part time)
Loyal Source – Air National Guard
11.2020 - Current
- Serve as the focal point for administering the installation’s drug testing program. Responsible for observing and administering the day-to-day urine specimen collections process.
- Provide and document training for Observers and direct Observers during the collection process.
- Provide feedback of the Wing Drug Demand Reduction Programs to the WDDRPM.
- Attend the Cross-Functional Oversight Committee (CFOC) meetings and present quarterly and/or annual DDRP metrics to Wing Commander in the event the WDDRPM is not available.
- Coordinates with the WDDRPM to ensure required Observers are available for drug testing.
- Ensure specimens are processed and shipped in accordance with DDRP regulations.
- Maintain drug-testing records, supplies, and collected specimens in a secured location in accordance with DDRP regulations.
- Perform evidence-based outreach and prevention education activities in conjunction with the WDDRPM.
Clerk – Wage and Investment (W&I) Division
Department of the Treasury
07.2023 - 04.2024
- Performed numerous administrative tasks utilizing an automated system to assign, maintain, monitor or update work status and inventory records.
- Researched orders, acknowledged correspondence, maintained, updated and initiated personnel records, timekeeping and performed other support activities as assigned.
- Assisted in identifying and reviewing W-2 forms attached to 1040EZ forms and 1040PC for conditions meeting criminal investigation criteria; ensuring returns were coded in accordance with business policies.
- Assisted in preparing and maintaining regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepared special reports as directed.
- Reviewed documents for specific requirements necessary for processing. Processed current year and/or prior year individual and/or business returns and related information.
- Periodically reviewed filed material during ongoing programs or special projects and made the determination if files were to be consolidated, re-classified, retired, etc.
- Conducted searches and follow-up actions on delayed shipments, acknowledged transmittals and ensuring receipt in a timely manner.
- Transcribed, keyed and verified a wide variety of taxpayer prepared tax returns, related schedules, and/or documents.
504 Compliance Specialist
Shelby County Schools
11.2017 - 05.2023
- Reviewed, implemented, and maintained accurate files and medical documents and plans within the EASY 504 system. Managed registrations in InfoSnap and PowerSchools systems.
- Provided professional development and assistance to case managers, coordinators, and teachers of students with 504 Plans in order to ensure compliance with the Office of Civil Rights.
- Conducted case audits to ensure compliance with school policy across the district.
- Collaborated with parents, teachers, and other support staff as it related to student achievement.
- Prepared management reports by collecting, analyzing, and summarizing data and records.
- Gathered information and data to support periodic and special reports ensuring Section 504 compliance.
- Facilitated and assisted with trainings and workshops on EASY 504, InfoSnap, and PowerSchools systems.
- Maintained accurate and up to date training logs for all participants.
- Provided one-on-one assistance and/or intervention assistance to students as needed.
- Identified and maintained cooperative third-party working relationships with resources that provided services for 504 students.
- Maintained effective working relationships with ADAPT, Family Advocacy, Youth Services, Chaplains, and the IDS team.
Customer Service Representative
West At Home
07.2009 - 01.2010
- Managed a high-volume workload within a deadline-driven environment
- Resolved customer inquiries daily while consistently meeting performance benchmarks in required areas.
- Handled multiple sales accounts and provide excellent customer service with every client.
- Promptly conducted live chat calls with customers and responded to customer emails in a timely manner on a daily basis.
- Effectively utilized and mastered the web-based software while using multiple computer applications that aided in providing quality customer service.
Mortgage Loan Assistant
All Fund Mortgage
02.2003 - 03.2004
- Assisted Loan Officers in collecting financial and personal documentation for loan process.
- Set up and maintained files from loan origination to closing.
- Contacted borrowers regarding missing information.
- Maintained loan-tracking system and entered loan data in LOS system.
- Researched 3rd-party agencies regarding property taxes for loan refinancing. Prepared and shipped closing documents to the corporate office.
Customer Service – Debt Counselor
Regional Adjustment Bureau
08.2000 - 06.2003
- Maintained customer relationships to provide and implement feasible payment plans.
- Efficiently entered data into company system and maintained effective record keeping.
- Made referrals to other programs that might help clients with their debt issues.
- Selected as Employee of the Month on three different occasions during tenure.
- Consistently met and exceeded monthly revenue goals in a production environment.
Education
Master of Health Services Administration -
Strayer University
Memphis, TN01.2018
Bachelor of Science - Health Services Administration
University of Memphis
Memphis, TN05.2015
Skills
- Proficient in Microsoft Office
Timeline
Material Clerk
FedEx
01.2024 - Current
Clerk – Wage and Investment (W&I) Division
Department of the Treasury
07.2023 - 04.2024
Drug Testing Admin Monitor - DTPAM (part time)
Loyal Source – Air National Guard
11.2020 - Current
504 Compliance Specialist
Shelby County Schools
11.2017 - 05.2023
Customer Service Representative
West At Home
07.2009 - 01.2010
Mortgage Loan Assistant
All Fund Mortgage
02.2003 - 03.2004
Customer Service – Debt Counselor
Regional Adjustment Bureau
08.2000 - 06.2003
Master of Health Services Administration -
Strayer University
Bachelor of Science - Health Services Administration
University of Memphis