Kim Kleiber
Encinitas,CA
Summary
Special Education Paraprofessional and Bartender/Server . Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
14
14
years of professional experience
Work History
Special Education Paraprofessional
Pacific View Charter School
2014.12 - Current
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefited all students involved.
- Work one-on-one with a student with Muscular Dystrophy, providing all physical needs for the student.
Bartender/Server
3rd Corner Encinitas
2021.10 - 2024.08
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Improved team morale and efficiency, leading by example.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
Captain of Catering
Pomplemousse
2010.08 - 2021.08
- Enhanced guest satisfaction by efficiently managing food and beverage service in various event settings.
- Led pre-event walkthroughs with clients and staff, ensuring a thorough understanding of event requirements and layout for seamless execution.
- Maintained close communication with kitchen staff throughout events to guarantee timely preparation and delivery of food items according to client expectations.
- Led a team of catering staff to deliver exceptional service for various events such as weddings, corporate functions, and private parties.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Enhanced guest experience by providing exceptional service during catered events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Education
Teaching Credential - Teaching
Alliant University
Poway, CA10.2024
Bachelor of Arts - Economics
San Diego State University
San Diego, CA05.2005
Skills
- Team leader
- Strong multitasking
- Highly reliable
- Clear and effective communication
- Customer service expertise
- Service-oriented mindset
Languages
Spanish
Portuguese
Timeline
Bartender/Server
3rd Corner Encinitas
2021.10 - 2024.08
Special Education Paraprofessional
Pacific View Charter School
2014.12 - Current
Captain of Catering
Pomplemousse
2010.08 - 2021.08
Teaching Credential - Teaching
Alliant University
Bachelor of Arts - Economics
San Diego State University
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