Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Knight

Jacksonville,FL

Summary

Highly motivated Accounts Receivable Analyst with a proven track record of effectively managing assigned portfolios. I employ a systematic and sustainable approach to consistently meet or exceed established goals. Utilizing advanced receivables management software and collection tools, I maximize efficiency in collecting payments by organizing documentation and employing effective communication strategies. Consistently obtaining payment and resolving outstanding accounts, I ensure optimal cash flow while adhering to departmental workflow standards.

Overview

18
18
years of professional experience

Work History

Senior Collections/Escalations Analyst

McKesson
10.2019 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Liaises with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ensure all escalations are researched and responded to within established SLAs.
  • Handles escalated issues when standard processes are not effective.
  • Contacted customers with past due accounts to formulate payment plans and discuss restructuring options.
  • Accurately oversees portfolio of over 5k accounts.
  • Minimize accounts receivable collections and reconciled customer billings and statements.
  • Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
  • Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
  • Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
  • Shaped best practices within the team through regular review meetings focused on enhancing overall performance in accounts receivable functions.
  • Self-motivated, with a strong sense of personal responsibility.

Senior Credit Associate

IBI/ The HomeDepotPro
12.2015 - 08.2019
  • Reviewed and released orders on credit hold within timely manner after reviewing account status, payment history, collection notes, credit line, and collecting receivables needed to bring customers into risk tolerance limits.
  • Facilitated communications between customer, credit department, sales, and customer service to ensured high level of customer contact, service, and timely resolution to issues.
  • Demonstrated independent judgment and critical thinking in order to make informed real-time decisions to mitigate risk through securing funds, negotiating collateral requirements, or exiting fraudulent and excessive risk accounts.
  • Contacted customers to verify account information and best account options, answered questions, and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.

Commercial Credit Analyst

Landstar Holding Systems
10.2008 - 04.2015
  • Maintained and update all accounts (i.e. changes in billing requirements and address, name changes, etc.) and assignments of new customer numbers.
  • Compared liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in same industries and geographic locations.
  • Effectively communicates with internal and external customers to identify root cause of problems/issues by asking probing questions and collaborate to arrive at solution using compromise, persuasion, and diplomacy.
  • Responsible for monitoring activities that may result in change to account credit limit (i.e. payment history, bankruptcies, news reports, etc.).
  • Maintained and update all accounts (i.e. changes in billing requirements and address, name changes, etc.) and assignments of new customer numbers.
  • Contributed to problem-solving where development of new solutions, methods, and systems will result in positive impact on department s overall goals.
  • Assisted in month-end closing activities, including the preparation of detailed reports for management review.
  • Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.
  • Improved invoice accuracy by collaborating closely with other departments on pricing structures, discounts, and contract terms.
  • Exceeded collection targets through a proactive approach to collecting overdue funds from clients while maintaining strong relationships.
  • Collaborated with sales teams to resolve invoicing discrepancies and maintain positive client relationships.
  • Optimized company financial health by identifying trends in late payments and developing strategies to address them.
  • Maintained accurate records by consistently updating account information, tracking payments, and reconciling accounts.
  • Provided exceptional customer service while addressing inquiries related to billing issues or account status updates.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Analyzed aging reports and provided recommendations for improving collections efforts.

Customer Advocate

BlueCross BlueShield
08.2006 - 03.2008
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Liaises with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Ensure all escalations are researched and responded to within established SLAs.
  • Handles escalated issues when standard processes are not effective.
  • Contacted customers with past due accounts to formulate payment plans and discuss restructuring options.
  • Accurately oversees portfolio of over 5k accounts.
  • Minimize accounts receivable collections and reconciled customer billings and statements.
  • Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
  • Mitigated disputes over invoices by liaising between internal departments and clients, ensuring clear communication and swift resolution of issues.
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
  • Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.
  • Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
  • Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
  • Shaped best practices within the team through regular review meetings focused on enhancing overall performance in accounts receivable functions.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor Of Science - Business and Marketing

Grantham University
Lenexa, KS
06.2016

Continuing Education - Certification in Supply Chain & Logistics

University of North Florida
Jacksonville, FL
2011

Skills

  • Account Management
  • Accounts Receivables
  • Account Reconciliation
  • Aging Reports Analysis
  • Bad Debt Write-offs
  • Cash Application
  • Chargebacks
  • Collections
  • Communication
  • Complaint Resolution
  • Complex Problem Solving
  • Credit
  • Discrepancies
  • Disputes
  • Escalations
  • Financial Documentation
  • General Accounting
  • Invoicing
  • Judgment and Decision-making
  • Managing Projects
  • Misapplied Payments
  • Month End Process
  • MS (Excel, Word, Powerpoint etc)
  • Negotiation
  • Organizational
  • Payment Arrangements
  • Processing Payments
  • Risk Assessment
  • Reports
  • Research
  • Statements
  • Time Management
  • UCC Filing

Timeline

Senior Collections/Escalations Analyst

McKesson
10.2019 - Current

Senior Credit Associate

IBI/ The HomeDepotPro
12.2015 - 08.2019

Commercial Credit Analyst

Landstar Holding Systems
10.2008 - 04.2015

Customer Advocate

BlueCross BlueShield
08.2006 - 03.2008

Continuing Education - Certification in Supply Chain & Logistics

University of North Florida

Bachelor Of Science - Business and Marketing

Grantham University

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Kim Knight