Kim KNOX
Concord,CA
Summary
Dynamic Utility Locator with proven expertise at USIC in blueprint reading and damage prevention. Recognized for enhancing safety through precise utility marking and training new employees. Strong leadership and problem-solving skills led to improved team efficiency and customer satisfaction. Committed to excellence in construction site operations and effective communication.
Overview
27
27
years of professional experience
Work History
Utility Locator
USIC
01.2022 - 11.2024
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Provided training to new employees on proper techniques for utility locating practices.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Customer Service Assoc
Kelly Moore Paint Co.
03.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Yard Supervisor
Brentwood Salvage Parts
01.2017 - 02.2021
- Managed daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
- Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
- Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
Apprentice Helper
Elevator Construction Union Local8
03.2014 - 02.2017
- Managed inventory of tools, supplies, ensuring availability for all apprentices during their training process.
- Coordinated with external organizations to provide additional resources for apprentices when necessary.
- Organized apprentice schedules, ensuring timely completion of projects while accommodating individual needs.
- Successfully completed assigned tasks alongside apprentices demonstrating proper techniques for quality results.
Supervisor
R.S. Technologies
10.1997 - 02.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- operate heavy equipment use of hand tools
- attend precon meetings
- train new employees
Education
Associate of Arts - Automotive Repair
Los Medanos College
Pittsburg, CA01-2017
Skills
- Blueprint reading
- Damage prevention
- Construction site experience
- Utility marking
Timeline
Utility Locator
USIC
01.2022 - 11.2024
Customer Service Assoc
Kelly Moore Paint Co.
03.2021 - 01.2022
Yard Supervisor
Brentwood Salvage Parts
01.2017 - 02.2021
Apprentice Helper
Elevator Construction Union Local8
03.2014 - 02.2017
Supervisor
R.S. Technologies
10.1997 - 02.2017
Associate of Arts - Automotive Repair
Los Medanos College
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