Kim Kowalkowski

• Supported stock audits by verifying physical inventory against system data.
• Collaborated with team members to facilitate efficient goods receipt and dispatch processes.
• Completed daily cycle counts to maintain accuracy of records.
• Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.

Assistant manager

• Trained team members on best practices for resolving customer inquiries effectively and efficiently.
• Analyzed customer feedback data to identify trends and implement necessary service improvements.
• Managed scheduling for staff to ensure adequate coverage during peak operational hours.
• Developed training materials aimed at increasing employee knowledge of products and services offered.
• Monitored performance metrics to evaluate service quality, implementing corrective actions as needed.
• Provided exceptional support to management, assisting in daily operations and decision-making processes.
• Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
• Created a positive work environment for staff members, promoting teamwork and employee morale.
• Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
• Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
• Reduced wait times for customers through efficient task delegation and resource allocation.
• Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
• Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
• Maintained high-quality standards with regular employee training and performance evaluations.
• Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
• Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
• Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
• Kept accurate records to document customer service actions and discussions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Created and reviewed invoices to confirm accuracy.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

• Supported stock audits by verifying physical inventory against system data.
• Collaborated with team members to facilitate efficient goods receipt and dispatch processes.
• Completed daily cycle counts to maintain accuracy of records.
• Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.

Group leader