Kim Kurta
Ironwood,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Travel Counselor
State of Michigan, DOT, Ironwood Welcome Center
06.2013 - Current
- Handled customer inquiries professionally through phone calls, emails or face-to-face meetings.
- Meet and greet travelers in the State of Michigan. Help guide them to attractions throughout the state and answer questions they have about things in our state.
Customer Success Agent
Expensify
12.2015 - 02.2024
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Established strong partnerships with industry influencers to expand the company''s network while enhancing its credibility as an expert resource provider in its field.
- Implemented process improvements to streamline workflows, resulting in increased productivity levels.
- Championed a customer-centric mindset within the company by consistently advocating for clients'' best interests in all decision-making processes.
- Conducted regular follow-ups with clients to ensure satisfaction, identify areas for improvement, and address any concerns promptly.
Special Education Teacher
Hurley School District
09.1986 - 02.2013
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Taught students across multiple classifications and degrees of special needs.
Driver’s Education Teacher
Hurley Schools
01.2002 - 01.2012
- Implemented differentiated instruction strategies to meet the diverse needs of all learners in the classroom.
- Collaborated with colleagues to create interdisciplinary lessons, enhancing student engagement and retention of material.
Special Education Teachers
Drummond Area School District
08.1985 - 06.1986
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Education
Certificate -
UW Stout
Menomonie, WI01.2002
Bachelor of Science - Learning Disabilities
Northern Michigan University
Marquette01.1993
B.S - Cognitive Disabilities/Elementary Education
Northern Michigan UniversityC
Marquette12.1982
Skills
- Creativity and Innovation
- Brand Awareness
- Email Etiquette
- Pipeline Management
- Customer service excellence
- Data Management
- Teamwork and Collaboration
- Customer Service
Educational experiences
- Athleltic/Activities Director: Hurley School, 1989-2013
- Driver Education Teacher, Hurley School, 2002-2012
- Junior Varsity and Junior High Girls Basketball Coach, 1986-2000
- Student Council Advisor 2003-2013
- Prom Advisor 1998-2012
- Cheerleading Advisor 1986-1992
- 1982-Co-Chairperson, U.P. Special Olympics
- 1978-1981, Hostess, U.P. Special Olympics
References
- Sara Jacobson, Colleague, Expensify, 906-364-4622,
- Lisa Spencer, Supervisor, Ironwood Welcome Center, 906-932-3330
- Diana Mickelson, Colleague, Ironwood Welcome Center, 715-329-0620
Timeline
Customer Success Agent
Expensify
12.2015 - 02.2024
Travel Counselor
State of Michigan, DOT, Ironwood Welcome Center
06.2013 - Current
Driver’s Education Teacher
Hurley Schools
01.2002 - 01.2012
Special Education Teacher
Hurley School District
09.1986 - 02.2013
Special Education Teachers
Drummond Area School District
08.1985 - 06.1986
Certificate -
UW Stout
Bachelor of Science - Learning Disabilities
Northern Michigan University
B.S - Cognitive Disabilities/Elementary Education
Northern Michigan UniversityC
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