Kim Lambert

• Job assignment to Stanley Black and Decker in Willard, Ohio.
• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.

• Proven ability to learn quickly and adapt to new situations.
• Organized and detail-oriented with a strong work ethic.
• Excellent communication skills, both verbal and written.

• Responded to customer requests for quotes on gate systems, replacement parts and company information via email and phone.
• Addressed and resolved dealer and contractor issues for customization of systems based on specific site requirements, specs and restrictions.
• Increased repeat business by personalizing customer interactions and remembering client preferences.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Processed orders and payments of gate systems and parts including shipping exports.

• Researched ownership interests and liens on real estate properties.
• Utilized various online databases and public land records to verify ownership information.
• Analyzed title documents to identify potential issues and resolve any discrepancies.
• Analyzed chain of title documents, identifying gaps in ownership history that could impact future sales or developments.

• Managed full-time care of my beloved husband who was diagnosed with end-stage lung cancer.
• Advocated for my husband at every stage and for everything. Ensured all of his choices, concerns and needs were heard and met with his medical team, employer, insurance companies and hospice.
• Scheduled all appointments including doctors, radiation, chemotherapy, hospital and at-home hospice services.
• Coordinated at-home hospice services including nursing, spiritual care, mental health and home modification.
• Initiated and completed all claims for short-term disability, social security, Medicaid and Hospice. Gathered all necessary information and acted as liaison to process all claims successfully and timely.
• Provided personal care assistance, companionship and emotional support daily while taking care of all other household needs.

My husband and I had an amazing opportunity to sell our home in Ohio and buy property to build on in Tennessee. What ended up happening was not what we expected. Everything went wrong with having problems finding companies to do the work we needed, finding out the property didn't have any utilities on it, so we lived in a shed that we built with no electric or running water for more than a year and in our desperation, we ended up with a contractor that frauded us out of more than $30,000.

I wouldn't go back and change any of it other than to do our due diligence in initially purchasing the property and vetting the contractor . The positives it brought far outweighed the negatives.

It brought my husband and I closer together, created resiliency, an ability to overcome huge challenges and a lot of out-of-the-box problem solving.

While I did work a couple short-term jobs during this time, even while having to shower in a tent using a bag of water, I don't feel those jobs were as important as what this time in my life brought to me. I would be more than happy to share what I did as a real estate office manager and production worker or to answer any questions about this experience.

• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
• Processed and managed all long and short term nursing home placement cases including Guardianship cases. Acted as Liaison between client and Medicaid offices, nursing homes, insurance companies and financial institutions to effectively put in place and carry out strategic financial plans.
• Drafted legal documents, including pleadings, motions and accountings to support attorneys in various cases.
• Supported case strategy development with detailed research on legal precedents and relevant laws.
• Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.

• Interviewed applicants and explained scope of different available benefits.
• Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Resolved discrepancies with client applications to verify eligibility.
• Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.