Open To Work
Kim Lane
Austin
Summary
Results-oriented Business Office Director with a strong track record of optimizing office operations, financial administration, and human resources functions to improve efficiency, accuracy, and organizational performance. Experienced in overseeing payroll, accounting, contracts, and client services while streamlining workflows, strengthening internal controls, and reducing operational risk. Demonstrated success leading cross-functional teams, improving process turnaround times, supporting revenue growth initiatives, and enhancing service delivery. Recognized for driving measurable improvements in productivity, cost control, and compliance through strategic planning, data-informed decision-making, and effective use of technology.
Overview
32
32
years of professional experience
Work History
Business Office Director
Discovery Senior Living – The Conservatory at North Austin
Austin
05.2021 - Current
- Manage and provide support and guidance to all departments: Executive Office, Business Office, Concierge, Sales and Marketing, Culinary, Resident Activities and Fitness, and Facilities. Kim is a direct report and assistant to the Executive Director.
- Provides support and executive assistance to the Executive Director (ED).
- Assist the ED with all aspects of operations, project management, resident and team meetings.
- Assumes community responsibility in the absence of the ED.
- Supervisor of the Front Desk and Concierge staff.
- Responsible for Resident Relations to include new resident on-boarding, co-manage the dining room experience, and managerial support of resident experience and activities.
- Support department Directors to facilitate the productivity of their work and teams.
- Responsible for quality checks of all staff to ensure all life/safety rules are followed.
- Inspect the facility to ensure all tour paths and units are tour ready.
- Provides back-up to Sales department: conduct tours, negotiate/sign leases, and receive sales calls.
- Oversee department budgets, manage labor hours, and update staff schedules in OnShift.
- Accounts Receivable – receive and deposit monthly resident and commercial lease rent, send collection letters and make calls as needed to ensure AR balances are within company policy.
- Accounts Payable – receive vendor invoices and process GL coding through DSSI AP system. Assist new vendors with guidance on invoice self-submission process and communicate with them regarding the processing of their invoices and receipt of their payments.
- Payroll – ensure staff timecards are accurate in AOD; generate bi-weekly payroll reports and submit to Paychex Payroll Specialist to ensure the processing of accurate paychecks.
- Interview, hire, coach, develop, and discipline staff.
- Complete new hire paperwork for all new staff.
- Ensure all staff members receive their job, safety, and assigned Relias training programs.
- Provide quality and compliance leadership training.
- Oversight of workplace safety (safety meetings, incident reports, etc.)
- Other duties as assigned by the ED.
Business Office Manager
Holiday Retirement – The Renaissance
Austin
03.2018 - 03.2021
- Assisted Executive Director in all operational and project management aspects.
- Functioned as Manager-On-Duty during absence of Executive Director and Assistant Executive Director.
- Managed responsibilities in absence of Executive Director and Assistant Executive Director.
- Supported departments including Business Office, Reception, Sales, Resident Activities, and others directed by Executive Director.
- Hired, coached, developed, and disciplined employees within assigned areas.
- Inspected facility to ensure readiness of tour paths and units.
- Oversaw Resident Relations, including onboarding new residents and co-managing dining room experience.
- Handled accounts receivable tasks, ensuring timely deposits and maintaining AR balances.
Midwife/CEO & Entrepreneur
Home Birth Midwifery Service
Memphis
09.1993 - 12.2017
- Delivered comprehensive patient care within Midwifery Model of Care framework.
- Conducted client consultations to enhance engagement.
- Managed student midwife program as Project Manager, ensuring effective execution.
- Coordinated client and student scheduling for optimal resource utilization.
- Planned events, including venipuncture and IV skills training.
- Organized birth emergency skills training sessions to improve preparedness.
- Facilitated NRP training to ensure compliance with safety standards.
Midwife/Business Office & Project Manager
West Houston Birth Center
Houston
12.2015 - 11.2017
- Delivered comprehensive patient care within Midwifery Model of Care framework.
- Conducted client consultations and facility tours to enhance engagement.
- Managed student midwife program as Project Manager, ensuring effective execution.
- Coordinated client and student scheduling for optimal resource utilization.
- Planned events, including venipuncture and IV skills training.
- Organized birth emergency skills training sessions to improve preparedness.
- Facilitated NRP training to ensure compliance with safety standards.
Contract Midwife & Business Office Manager
The Birth Centre of Charlottesville
Charlottesville
08.2012 - 09.2014
- Assisted center's owner with office management and comprehensive patient care under Midwifery Model.
- Managed calendar and scheduling for efficient operations.
- Facilitated client consultations and tours of facility to enhance engagement.
- Oversaw Student Midwife Project, ensuring effective learning experiences.
- Coordinated informational tables at local events, increasing community outreach.
- Organized special events, including The Big Latch On, The Red Tent, and NRP Training.
Education
Certified Professional Midwife (CPM) - NARM PEP Midwifery
North American Registry of Midwives
Summertown, TN05.1999
High School Diploma - General Studies
Jesse O. Sanderson High School
Raleigh, NC06.1980
Skills
Business Office & Operations Leadership
- Business Office Administration & Oversight
- Healthcare & Medical Practice Management
- Office Operations & Workflow Optimization
- Policy Development & Compliance
- Front Desk & Patient Services Management
- Scheduling, Calendaring & Resource Allocation
Financial Management & Revenue Cycle
- Revenue Cycle Management
- Insurance Verification & Authorizations
- Accounts Receivable & Payable
- Billing, Collections & Invoice Management
- Payroll Administration
- Accounting & Bookkeeping (QuickBooks)
Human Resources & Workforce Management
- Human Resources Administration
- Recruiting, Hiring & Staff Development
- Employee Onboarding, Orientation & Training
- Employee Benefits Administration
- Performance Management
- ADP & Paychex HR/Payroll Systems
- Attendance On Demand (AOD)
Compliance & Risk Management
- HIPAA & OSHA Compliance
- Medical Records & EMR Systems
- Regulatory Documentation & Audits
- CPR / AED / First Aid Trained
Leadership, Communication & Strategy
- Executive & Cross-Functional Leadership
- Team Leadership & Supervision
- Conflict Resolution & Problem Solving
- Contract Negotiation
- Business Consulting & Strategic Planning
- Articulate Written & Verbal Communication
Technology & Systems
- Windows & OS operating systems
- Microsoft Office 365 / Google Suite
- Project Management Software
- EMR & CRM Systems
- DocuSign
Marketing & Growth Support
- Market Research
- Sales & Marketing Strategy Support
- Website Management & SEO
Additional Qualifications
- Professional Typing: 65 WPM
- Event Planning
- Fluent in English
Personal Information
- Citizenship: American
- Work Permit: Authorized to work in the United States
References
Professional References available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$64000/yr - $150000/yrTimeline
Business Office Director
Discovery Senior Living – The Conservatory at North Austin
05.2021 - Current
Business Office Manager
Holiday Retirement – The Renaissance
03.2018 - 03.2021
Midwife/Business Office & Project Manager
West Houston Birth Center
12.2015 - 11.2017
Contract Midwife & Business Office Manager
The Birth Centre of Charlottesville
08.2012 - 09.2014
Midwife/CEO & Entrepreneur
Home Birth Midwifery Service
09.1993 - 12.2017
Certified Professional Midwife (CPM) - NARM PEP Midwifery
North American Registry of Midwives
High School Diploma - General Studies
Jesse O. Sanderson High School