Kim Le
Orlando
Summary
Organized and reliable professional with a strong background in administrative support, customer service, and office coordination. With experience as both a system test engineer and hospitality manager, I bring exceptional communication, multitasking, and problem-solving skills in fast-paced environments. Adept in Microsoft Office, scheduling, documentation, and internal systems, I am eager to contribute my strengths in organization, teamwork, and professionalism to a dynamic office assistant role.
Overview
9
9
years of professional experience
Work History
System Test Engineer
General Dynamics Information Technology
08.2023 - 06.2025
- Maintained detailed test documentation and organized project files to support software QA efforts.
- Collaborate cross-functionally, managing communication across teams and ensuring timely follow-ups.
- Supported user acceptance testing and tracked issues using Azure DevOps and JIRA.
- Managed multiple deadlines, demonstrating strong organizational and administrative skills.
Software Test Engineer / Support Engineer
Olive AI
09.2020 - 08.2023
- Logged and tracked technical issues, prepared status reports, and coordinated feedback across departments.
- Handled incoming client inquiries and resolved service tickets efficiently.
- Assisted with internal documentation and testing tools, improving workflow accuracy and productivity.
Restaurant Manager
Morimoto Asia
11.2017 - 02.2020
- Supervised administrative tasks including scheduling, ordering supplies, and managing payroll.
- Trained and managed a team of 20, maintaining performance records and evaluations.
- Handled customer relations and resolved conflicts with professionalism and diplomacy.
- Oversaw inventory systems and implement cost-saving measures.
Front Desk Associate
Embassy Suites by Hilton
12.2016 - 12.2017
- Handled guest check-ins, reservations, and concierge services.
- Managed a busy front desk, fielded calls, and coordinated communications between departments.
- Maintained accurate records and provided administrative support to hotel management.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
05.2018
Certificate - Full Stack Web Development
UCF Coding Bootcamp
09.2020
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Calendar & Meeting Management
- Document Preparation & Data Entry
- Customer Service & Front Desk Operations
- Scheduling & Reservation Handling
- Email & Phone Communication
- Records Management
- Team Coordination & Training
- Time Management & Multitasking
- Agile/Project Tools (JIRA, Azure DevOps)
Timeline
System Test Engineer
General Dynamics Information Technology
08.2023 - 06.2025
Software Test Engineer / Support Engineer
Olive AI
09.2020 - 08.2023
Restaurant Manager
Morimoto Asia
11.2017 - 02.2020
Front Desk Associate
Embassy Suites by Hilton
12.2016 - 12.2017
Certificate - Full Stack Web Development
UCF Coding Bootcamp
Bachelor of Science - Hospitality Management
University of Central Florida
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