Kim Lee
Naples,FL
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
8
8
years of professional experience
Work History
Travel Professional
World Travel Holdings
10.2021 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Updated and maintained customer databases to increase customer retention.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Training Facilitator
World Travel Holdings
09.2022 - 03.2023
- Documented class attendance and participation and provided feedback to management.
- Identified areas in need of improvement and implemented solutions.
- Administered assessments before, during and after courses.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Monitored team practices to establish high level of performance.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Restaurant General Manager
Mango's Dockside Bistro
01.2018 - 01.2020
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
F&B Manager
Sale E Pepe
10.2016 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
F&B Supervisor
Sale E Pepe
10.2015 - 10.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of San Carlos
Cebu City, Philippines10.2012
Skills
- Cancellation Policies
- Travel Innoculations Requirements
- Professional Relationships
- Travel Destination Advice
- Hotel Booking
- Assignment of Benefits
- Customer Needs Assessments
- Loyalty Programs
- Company Branding
- Plan Trips
- Intuit QuickBooks
- Travel Accommodations
- Time Management
- Travel Insurance Sales
- International and Domestic Travel
- Collect Payments
- Travel Bookings Processes
- Corporate Travel
- Credit Card Handling
- Effective Communication
Languages
English
Native or Bilingual
Timeline
Training Facilitator
World Travel Holdings
09.2022 - 03.2023
Travel Professional
World Travel Holdings
10.2021 - Current
Restaurant General Manager
Mango's Dockside Bistro
01.2018 - 01.2020
F&B Manager
Sale E Pepe
10.2016 - 01.2018
F&B Supervisor
Sale E Pepe
10.2015 - 10.2016
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of San Carlos
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