Kim-Leigh LaBoard

• Timely Emergency Triage: Quickly assess critically ill patients to determine the urgency of their condition, ensuring receipt of the appropriate level of care without delays.
• Team Collaboration: Work closely with a multidisciplinary team of medical providers to ensure cohesive care for obstetric and gynecological patients throughout their pregnancy, postpartum recovery, and any related health issues.
• Patient Education: Provide educational resources to help patients understand self-care and preventative measures that can reduce the risk of future health complications.

Enhanced Triage Efficiency: Achievement: Successfully implemented a revised triage protocol that reduced average patient appointment wait times in the emergency department from 45 minutes to 25 minutes within six months from 2-3 weeks to 24-72 hours. This 44% reduction in wait times led to a 20% increase in patient satisfaction scores.

Effective Patient Medical Letter :Achievement: Helped redesign and stream the process for drafting and distributing patient medical letters. This initiative led to a 50% reduction in patients calling the triage line asking for work excuses and dental clearance letters from the triage department.

• Patient Education & Coaching: Educated patients on chronic condition self-management using Motivational Interviewing to enhance medication adherence and goal setting.
• Care Management: Led Transitional Care Management for high-risk post-discharge patients, ensuring medication reconciliation, follow-up care, and reducing readmissions.
• Resource Coordination: Reduced care gaps by connecting patients to preventive care services and community resources, such as transportation and social services.

Comprehensive Care Management: Achievement: Successfully managed a diverse patient caseload across eight states, employing a tailored approach to address individual diagnosis, treatment options, and lifestyle management. Contributed to a 30% improvement in patient satisfaction scores across the region, as reflected in annual surveys, by ensuring individualized care plans were executed effectively.

Critical Case Management: Achievement: Oversaw the treatment of critically ill patients with complex medical needs, collaborating with multidisciplinary teams to ensure the implementation of optimal care plans. Achieved a 25% reduction in complications during hospitalization by enhancing care coordination and proactive management of treatment protocols.

• Flu Vaccine Administration: Administered flu vaccines to 200+ students per season, ensuring proper storage and maintaining vaccine effectiveness.
• Patient Education & Assessment: Educated students on vaccine benefits and side effects, using clinical judgment to assess health status before administration.
• Collaboration & Outreach: Collaborated with healthcare teams to deliver immunization services and supported community outreach efforts promoting flu vaccination awareness.

Increased Immunization Coverage: Achievement Administered flu vaccines to over 200 students per season, contributing to a 15% increase in vaccination rates within the school community, aligning with SC Department of Health and Environmental Control's (SC DHEC) statewide efforts to improve flu immunization.

Efficient Vaccine Management: Achievement

Effectively managed vaccine inventory and ensured 100% compliance with SC DHEC’s storage guidelines, maintaining vaccines within recommended temperature ranges and preventing any loss of vaccine potency.

• Emergency & Ongoing Care: Provided emergency and routine care to 700+ students, managing triage and coordinating parent notifications per district policies.
• Health Advocacy & Support: Identified health barriers affecting student performance and facilitated access to medical services in collaboration with teachers, parents, and healthcare providers.
• Leadership & Program Coordination: Supervised nurse aides, managed immunization records, coordinated summer school health services, and improved attendance by addressing health-related barriers.

Improved Student Attendance: Reduced student absenteeism by 20% through proactive health interventions, working with parents to address ongoing health issues and ensuring students received necessary medical support and accommodations.

Efficient Health Program Management: Successfully managed health services for over 700 students, including coordinating emergency care, health screenings, and immunization compliance, achieving 100% up-to-date immunization records for all students within the district's reporting period.

Lead Severe Combined Immune Deficiency (SCID) nurse role:

• Case Management & Coordination: Managed 80+ active newborn screening cases monthly, providing expert care coordination and addressing complex genetic disorder concerns for healthcare providers.
• Statewide Collaboration: Built strong relationships with 10+ pediatric immunologists statewide to ensure seamless patient journeys through medical therapy with comprehensive care, education, and psychosocial support.
• Patient Care Planning & Mentorship: Led the development of patient care plans with multidisciplinary teams and mentored junior staff, fostering professional growth and improving patient outcomes.
• Program Development & Protocol Design: Contributed to the creation of innovative health programs and case management protocols, enhancing access to specialized care and improving outcomes for high-risk populations.

Improved Case Management Outcomes: Successfully managed 80+ active newborn screening cases monthly, achieving 95% follow-up rate for early intervention in SCID cases, improving early diagnosis and treatment outcomes for affected infants.

Enhanced Patient Care Coordination: Established relationships with 10+ pediatric immunologists statewide, facilitating the seamless coordination of care for over 500 patients, reducing patient care delays by 30%.

Program Development & Impact: Contributed to the design of targeted health programs for high-risk populations, resulting in 20% increase in access to specialized SCID services within the community, ensuring better care for underserved families.