Kim LEONE
Lake Mary,Florida
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Owner
Caring Hands Home Care Pros LLC
2023.12 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Optimized case and clinical management and recommended plans to improve safety and health programs.
Clinical Manager
Caring Hands Home Health Care Services
2021.08 - Current
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Implemented new policies and educated staff on changes.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Oversaw overall operation of nursing services and patient care.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Selected, promoted and terminated staff members.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Monitored all phone calls and scheduled appointments.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Followed informed consent processes and maintained records.
Medical Assistant
Renand Clinic
2010.09 - 2015.01
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
Education
Bachelor of Science - Counseling Psychology
Capella University
Minneapolis, MN2027
No Degree - EKG Technician
Florida Health Care Academy
Orlando, FL09.2021
Associate of Science - Counseling Psychology
Royal Holloway
Egham, England05.2010
Skills
- Medical Billing
- Staff Scheduling
- Compliance Oversight
- Clinical Safety
- Appointment Scheduling
- Clinical Instruction
- Records Management
- Unit Administration
- Managerial Experience
- Medical Practice Management
- Office Procedures
- Employee Issue Resolution
- Patient Relations
- Staff Supervision
- Administrative Oversight
- Patient Care
- Clinical Operations
- Decision Making
- Critical Thinking
- Conflict Resolution
- Problem Solving
- Organizational Skills
- Clinical Leadership
- Patient Care Management
- Active Listening
- Effective Communication
- Patient Intake
- Lead Placement
- Basic Life Support
- Customer Service
- Medical Ethics
- Patient Preparation
- Medical Terminology
- Holter Monitoring
- Vital Signs Measurement
- Vitals Monitoring
- Certified EKG Technician (CET)
Timeline
Owner
Caring Hands Home Care Pros LLC
2023.12 - Current
Clinical Manager
Caring Hands Home Health Care Services
2021.08 - Current
Medical Assistant
Renand Clinic
2010.09 - 2015.01
Bachelor of Science - Counseling Psychology
Capella University
No Degree - EKG Technician
Florida Health Care Academy
Associate of Science - Counseling Psychology
Royal Holloway
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