Kim Lindner

Formerly Radisson Hotel & Conference Center

• Prepared consolidated financial statements and reconciled balance sheets at period end close.
• Conducted variance analyses comparing actual results to budget and forecast estimates.
• Developed annual budgets and tracked actual expenses against projections.
• Managed accounts payable and accounts receivable operations, enhancing staff workflows to minimize errors.
• Created key performance metrics and dashboards to inform management decisions with real-time data.
• Ensured general ledger integrity through thorough reviews of account balances and transactions.
• Facilitated annual financial statement audits and analyzed audit results for compliance.
• Updated billing procedures to enhance efficiency and decrease accounts receivable delays.

• Executed General Manager duties as required to maintain operational efficiency.
• Resolved customer issues and complaints promptly to enhance satisfaction.
• Supported training initiatives at other hotels for Aimbridge (Task Force) to ensure consistency.
• Managed multiple tasks and responsibilities simultaneously to achieve business objectives.

Roles listed below were undertaken during tenure with Aimbridge Hospitality at 2 separate properties.

Formerly Wyndham Garden Hotel

• Evaluated current processes within the store environment to identify areas of improvement.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Analyzed financial data and prepared reports for senior management.
• Motivated and led team members to work together to achieve targets.
• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.

Formerly, Wyndham Garden Hotel.

• Reviewed financial statements for accuracy and completeness.
• Assisted property managers and regional managers with monthly budget variance analysis and assisted with annual budget preparations and submittal.
• Oversaw full accounting cycle and prepared applicable financial statements.
• Analyzed and reconciled tenant accounts receivable ledgers.
• Maintained accurate records of all property transactions.
• Processed month-end closing activities including accruals, allocations, reclassifications.
• Coordinated with external auditors on accounting related issues.
• Managed full-cycle human resource operational activities to maximize HR employee performance.
• Worked with management to create performance measurement, employee development and employee compensation strategies.
• Handled employee discipline and termination to address policy infractions.
• Provided HR consultation services to leadership and department heads.

Formerly Wyndham Garden Hotel

• Followed up with customers via phone, email, or mail regarding outstanding invoices.
• Maintained accurate records of all accounts receivable transactions.
• Maintained updated customer records, including contact information and payment terms.
• Summarized receivables by maintaining invoice accounts and coordinated monthly transfers to accounts receivable accounts.
• Assisted Controller with multiple duties

Formerly Wyndham Garden Hotel

• Transmitted and received messages using telephones or telephone switchboards.
• Monitored inventory of front desk supplies and placed orders as necessary to ensure availability.
• Managed the front desk operations by overseeing check-ins and check-outs, cash handling procedures.
• Coordinated with housekeeping and maintenance departments to ensure room readiness and resolve any guest-related issues.
• Implemented new strategies to enhance guest services and improve overall guest satisfaction scores.
• Collected accommodation payments and recorded data pertaining to funds and expenditures.

Formerly Wyndham Garden Hotel

• Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
• Greeted arriving guests to provide assistance and facilitate check-ins.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.
• Answered inquiries about hotel services, facilities and local attractions.
• Transmitted information or documents to customers through email, mailings or facsimile machine.