KIM LIPSCOMB WARREN
Nashville,TN
Summary
Human Resources and Talent Recruitment professional with proven experience in Management, Human Resources, Recruiting, Leadership, Customer Service Protocol, Sales and Negotiation Expertise. Communicate at all levels, cultivate relationships & build rapport utilizing a strong work ethic. Strong listening skills and excellent organizational and interpersonal skills with proven ability to multi-task and identify opportunities and achieve results.
Overview
27
27
years of professional experience
Work History
Partner, Talent Acquisition
CGI Technology Inc.
02.2022 - Current
- Full cycle recruitment
Create talent acquisition strategies for respective clients including needs analysis, provide guidance to hiring manager related to talent acquisition
Consistently building and maintaining a pipeline of candidates for current and future roles
Filling IT, Management and non-management roles
Evaluate, interview and present qualified candidates to hiring managers and solicit feedback to refine talent acquisition strategy
Recognized by candidates and hiring team for ensuring a positive candidate experience with frequent and timely communication throughout the talent acquisition process, share management feedback and appropriately disposition all candidates
Responsible for leadership and Executive hiring for internal and external roles
Implement progressive sourcing strategies and techniques including networking, social media and candidate databases to develop connections with diversified pool of top talent - Create an environment of equal opportunity
Utilized current metrics and compile related reports - Serve as a business partner, with hiring managers, senior leaders and contacts to develop effective sourcing and recruitment strategies that result in a successful recruitment process
Source candidates through several sources to include Njoyn, applicant tracking system, LinkedIn, Dice, Monster and Indeed - Participate in Women in Tech events and the Nashville Technology Council.
HR Assistant – Conducting New Hire Training, Employee Relations and record keeping
Participated in Women in Tech events and Nashville Technology Council.
RECRUITER
ELECTRONIC SYSTEMS INC
02.2017 - 02.2020
- Full Cycle Recruiter
- Hand Picked by President to transition to HR/Recruiter Team from Sales
- Representing ESI in Multiply Sites
- Communicate with all levels of management to provide and forecast overall prospective of future and current direction of staffing needs
- Develop recruiting strategies to attract qualified candidates with quick turn around
- Hired seasonal summer temporaries for special IT projects
- Working directly with VP of Operations and project managers alike
- Information Tech projects completed 30 days ahead of schedule consistently
- Known as Richmond, VA site change agent, sought out to coordinate special projects, event and staffing from all departments and levels
- HR Assistant – Conducting New Hire Training, Employee Relations and record keeping
ACCOUNT MANAGER
ELECTRONIC SYSTEMS INC.
01.2016 - 01.2017
- Managed Hampton Roads Territory, pipeline and customer base
- Expanded pipeline through networking
- Consistently achieved and exceeded monthly sales goals
- Aggressively prospected new business daily through in person, phone contacts, networking and marketing
- Assess and research potential clients and competition to develop plan to obtain and grow client base
- Manage client base through customer service and follow up with key client contacts to expand customer offerings by conducting quarterly account reviews
- Identify opportunities for additional expansion of services and partnering with internal specialist to grow existing accounts
- Grew customer base by 22% in 12 months.
ACCOUNT EXECUTIVE
UNITED PARCEL SERVICE
11.2014 - 12.2015
- Managed the Newport News/Williamsburg Virginia Territory for 11 months exceeding goals month over month with an average of over 105% to goal
- Grew base from 3.23 million to $4.55 million in 11 months
- Prompted large client to switch new product line from a competitor's product, resulting in a $540K sale
- Achieved a 50% conversion-rate average on appointment sales
- Known for seeking out new business, leveraging excellent listening skills and talent for articulating the value-add of represented products and services.
INSIDE SALES COACH
UNITED PARCEL SERVICE
11.2013 - 11.2014
- Sales support Coach of 26 Inside sales representatives (ISR)
- Conduct and recommend ongoing ISR Training on sales and negotiation skills, products and services and customer engagement
- Provide ISR's weekly feedback on metrics and Performance Management
- Backup for Inside sales supervisor
- Direct training for new team members through side-by-side individualized training and direct feedback
- Weekly collaboration with peers in efforts to increase team improvements
- Member of site Women in Leadership Development Program (WLD).
INSIDE SALES QUALITY/TRAINING COACH
UNITED PARCEL SERVICE
08.2012 - 11.2013
- Designed Inside Sales phone quality program at new Phoenix Inside Sales site
- Developed sales skills of Inside Sales Representatives through Call Quality monitoring for site (135 ISR's)
- Gained sponsorship from local businesses and Inside Sales Representatives as an advocate for the United Way
- Acted as a Safety Champion at the site for emergency situations
- Recruited potential new hires with Human Resources at local career fair.
INSIDE SALES REPRESENTATIVE
UNITED PARCEL SERVICE
05.2011 - 08.2012
- Maintained and grew customer base with a revenue of $27 million
- Developed and maintained strong relationships with customer base by offering UPS Business Solutions
- Managed the sales funnel and ended with Bid Growth of 153.67%
- Collaborated with Account Executives in District to develop sales and pricing strategies
- Selected by Supervisor and Training Manager to assist in Nesting Program for the UPS Sales Academy.
AREA SALES CONSULTANT
TIME WARNER CABLE
05.2008 - 03.2011
- Developed business opportunities through door-to-door sales
- Conducted sales and marketing presentation on expanded product lines
- Processed sales applications and maintained sales reports for assigned territory
- Prepared presentations to train new hires regarding products, services, policies and procedures
- Organized reports to track all client leads, field contacts, training and all employment opportunities
- Represented company at various trade shows.
SERVICE OPERATIONS SUPERVISOR
COVENTRY HEALTHCARE
09.2009 - 04.2010
CUSTOMER SERVICE REP
APRIA HEALTHCARE
09.2002 - 06.2004
CUSTOMER SERVICE REP
CINGULAR WIRELESS
07.2001 - 09.2002
TALENT ACQUISITION SPECIALIST
NOVATECH INC.
02.2020 - 02.2022
- Recognized as an Award-Winning full cycle recruiter
- Hiring for seventeen locations nationwide all levels of candidates for Senior Management, IT and sales professionals
- Manage day to day recruiting operations, develop job descriptions and job postings
- Preforming needs assessments, job postings, proactively sourcing and identifying candidates
- Scheduling interviews, salary negotiations, offer packages, drug screens, background checks and references
- Consistent and professional communication with candidates and staff alike
- Maintaining excellent relationships with candidates, new hires, and hiring managers to ensure company goals are met
- Coordinate with colleges, career centers and educational staff to hire next generation candidate.
CALL CENTER TEAM MANAGER
GATEWAY COMPUTERS
07.1997 - 06.2000
Education
Bachelor of Science - HUMAN RESOURCE MANAGEMENT
WESTERN GOVERNORS' UNIVERSITY
Worked Towards Associate's of Arts -
ST PHILLIPS COLLEGE
Skills
- RECRUITING
- DETAIL ORIENTED AND STRONG PROBLEM-SOLVING
- EMPLOYEE RELATIONS
- ONBOARDING
- PERFORMANCE MANAGEMENT
- CRITICAL THINKING ABILITIES
- TEAM BUILDING AND TRAINING
- ADP HUMAN RESOURCE MANAGEMENT/PEOPLESOFT
- ICIMS
- APPLICANT POOL
- ZIPRECRUITER
- INDEED
- CORNERSTONE
- SALES FORCE (CRM)
- NJOYN
- RELATIONSHIP BUILDING (Candidates, Client, Stakeholders and Employee's)
Awards
- ESI TEX AWARD RECIPIENT
- ESI CIRCLE OF EXCELLENT 2019
Timeline
Partner, Talent Acquisition
CGI Technology Inc.
02.2022 - Current
TALENT ACQUISITION SPECIALIST
NOVATECH INC.
02.2020 - 02.2022
RECRUITER
ELECTRONIC SYSTEMS INC
02.2017 - 02.2020
ACCOUNT MANAGER
ELECTRONIC SYSTEMS INC.
01.2016 - 01.2017
ACCOUNT EXECUTIVE
UNITED PARCEL SERVICE
11.2014 - 12.2015
INSIDE SALES COACH
UNITED PARCEL SERVICE
11.2013 - 11.2014
INSIDE SALES QUALITY/TRAINING COACH
UNITED PARCEL SERVICE
08.2012 - 11.2013
INSIDE SALES REPRESENTATIVE
UNITED PARCEL SERVICE
05.2011 - 08.2012
SERVICE OPERATIONS SUPERVISOR
COVENTRY HEALTHCARE
09.2009 - 04.2010
AREA SALES CONSULTANT
TIME WARNER CABLE
05.2008 - 03.2011
CUSTOMER SERVICE REP
APRIA HEALTHCARE
09.2002 - 06.2004
CUSTOMER SERVICE REP
CINGULAR WIRELESS
07.2001 - 09.2002
CALL CENTER TEAM MANAGER
GATEWAY COMPUTERS
07.1997 - 06.2000
Bachelor of Science - HUMAN RESOURCE MANAGEMENT
WESTERN GOVERNORS' UNIVERSITY
Worked Towards Associate's of Arts -
ST PHILLIPS COLLEGE
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