Kimberly Lomen

• Assisted 16 Electrophysiology and Outreach physicians
• Managed and maintained physician's calendars
• Main point of contact for the EP Section Chief
• Created and ordered business and appointment cards
• Submitted expense reports for physician's reimbursements
• New physician onboarding
• Created Electrophysiology physician's call schedule
• Update physician' CVs

• Coordinate travel arrangements, including booking airfare, hotel and ground transportation.
• Support logistics for projects.
• Compose internal memos and external correspondence for senior management and review all documentation to eliminate errors.
• Perform general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Create detailed expense reports to facilitate reimbursement for business expenses incurred
• Scheduled office meetings and client appointments for staff teams
• Created job files for each project and maintained current data in each file

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy for front desk/reception area.
• Assisted coworkers and staff members with special tasks such as data entry, spreadsheet development and completing forms regularly.
• Provided clerical support, managed multiple tasks and time-sensitive deadlines.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments

• Scheduled patient appointments.
• Checked patients in and out and collected payment.
• Answered phones and questions regarding center’s services.
• Confirmed patient appointments daily.

• Worked successfully with different methods of data collection.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Addressed customer service inquiries thoroughly and quickly.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
• Created and maintained processes for administrative operations to improve accuracy and efficiency.
• Assisted with event planning, including associated travel and logistical arrangements.
• Participated in marketing, outreach and other visibility efforts.

• Coordinated travel arrangements and reconciled monthly credit card travel charges.
• Proofed and edited the technical writing on a variety reports for final publication on company database.
• Set up meeting rooms with audio and visual equipment and recorded and transcribed meeting minutes.
• Disseminated information to the organization's members, researchers and stakeholders.
• Composed and drafted all outgoing correspondence and reports for managers.

• Created outreach presentations to promote the benefits of post-secondary education and explain financial aid and admissions processes.
• Assisted project participants individually and in group settings in completing admission, financial aid, and related materials associated with enrollment in GED or post-secondary programs.
• Provided career planning assistance to project participants as needed.
• Performed initial client assessment and analysis to begin research process.
• Worked directly with financial aid, admissions and student services to achieve college admission for student.