Kim Long

• Improved students and professor's satisfaction by consistently providing exceptional care and addressing individual needs.
• Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
• Managed daily operations of the residential facility to ensure a safe, clean, and comfortable environment for students.
• Reduced turnover rates by implementing employee recognition programs and fostering a positive workplace culture.
• Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.

• Increased customer satisfaction by providing exceptional service and addressing students,customer concerns promptly.
• Trained new employees on store policies and procedures, and sales techniques to enhance their performance.
• Boosted store sales through effective merchandising, product placement, and promotional displays.
• Managed inventory levels for optimal stock availability and minimized overstock situations.

Supervising and coaching baristas,handling customer service issues. managing inventory and sells reports on a daily basics. Organizing opening and closing duties. Ensuring all employees follow Starbucks operational policies and procedures. including those for cash handling and safety and security. Creates a positive environment by providing clear,specific, timely and respectful coaching and feedback to partners on shift.

• Oversaw safe and efficient operations within the shop, adhering to established safety protocols and guidelines.
• Resolved conflicts between employees professionally, fostering a positive working environment for all team members.
• Ensured that employment contracts and collective wage agreements are complied with and that the right of employees are not violated.
• Enhanced workplace efficiency by being very informative while having a professional attitude.