Versatile sales professional with verifiable experience in the areas of business development and account management. Effective communicator with the ability to build relationships and drive revenue. Resourceful and productive problem solver, frequently sought out for collaborating with management on improving processes and shaping the customer experience.
Overview
16
16
years of professional experience
Work History
Inside Sales Team Lead - US Named Enterprise
Fortinet
05.2023 - Current
Responsible for providing sales support to (7) Account Managers and Regional Director in the Ohio Valley Named Enterprise segment which services companies from $700M- $2B in revenue.
Regularly participates in customer and partner calls with account team to provide support and guidance.
Leads Bi-Weekly calls with the account team to encourage collaboration, share best practices, challenges and celebrate wins.
Created a customized CRM dashboard for each Account Manager to assist with pipeline management and streamline our weekly 1:1 sync's.
Responsible for taking ownership of the districts renewal business.
Closed $2.8M in ISR led business in 2023. Q1: $299K (38) Q2: $684K(76), Q3: $1M (104), Q4: $875K (131), Q1 2024: $810K (104)
Played an essential role in helping close (2) Enterprise Agreements in 2023 and multiple $100K + International deals.
Promoted to team lead after only 6 months of employment supporting the Inside Sales Management team in the Central & East regions.
Team Lead Responsibilities Include: First point of escalation, leading individual 1:1's, participating in monthly touch point calls with area Regional Directors, organizing and leading team calls, administrative activities such as weekly reports and coaching.
Q2 2023 Won ISR of the quarter
Inside Sales Representative - Named Enterprise
Fortinet
10.2022 - 05.2023
Responsible for helping increase productivity for the Ohio Valley North Named Enterprise sales team by taking ownership of renewal business, quoting, deal reconciliation, data mining, install base analytics and customer satisfaction engagement.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Q4 2022 Won Rookie of the Quarter
Business Development Manager
DEXIS
09.2021 - 10.2022
Responsible to grow the service contract offering for the company's digital imaging hardware and software business in the small business segment.
Closed-Won $600K in revenue through my first eight months, outperforming my peers while keeping my pipeline updated.
Drove $60K in revenue June 2022, enrolling the most accounts in a new offering related to our premium digital imaging unit.
Increased efficiency by providing leadership guidance, training and support to new employees.
Ensured smooth flow of communication by designing email scripts and talk tracks for the inside sales department
Conductive extensive research for leads using SAP and Microsoft Dynamics.
Won "Rookie of the Year" award after only four months of employment.
Corporate Sales Account Executive
Relocation Movers' Services
01.2011 - 09.2021
Drove revenue as the primary sales executive for the company, responsible for new business development and key account management.
Closed over $100 new ordering customers per year on average.
Maintained a retention rate of new clients of over 90% year to year.
Consistency exceeded quotas while managing existing customer accounts.
Generated new leads through account research, networking and cold calling.
Cultivated relationships with decision makers through prospecting efforts
Regularly delivered in-person and virtual demonstrations to corporate clients, including acting as our key person at all trade shows.
Performed product demos to showcase our proprietary software that was designed to help customers place and manage orders easily online.
Assisted in responding to RFP's.
Customer Service Representative
Relocation Movers' Services
09.2008 - 12.2010
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Followed up with customers about resolved issues to maintain high standards of customer service.
Collaborated with team members to develop best practices for consistent customer service delivery.