Kim Lorenz
Maple Shade
Summary
Adept at efficient shopping and delivery management, I significantly enhanced customer satisfaction at Instacart by swiftly fulfilling orders with precision. My strong work ethic and exceptional customer service skills fostered repeat business and strong employer relationships. Demonstrated expertise in mobile app navigation and decision-making, ensuring over 90% order accuracy and timely deliveries.
Professional shopper with strong track record in providing exceptional customer service and efficient order fulfillment. Skilled in navigating and selecting high-quality products while adhering to client specifications. Valued team player who adapts seamlessly to changing demands and prioritizes achieving tangible results. Reliable and effective in ensuring timely and accurate deliveries, fostering customer satisfaction.
Overview
25
25
years of professional experience
Work History
Instacart Shopper/Driver
Instacart
03.2022 - 07.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Consulted with customers on food selections and custom order requests.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
- Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
- Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Flipping Houses
Robert Lawton
05.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shipt Shopper/Driver
Shipt
03.2022 - 07.2023
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
- Streamlined order processing for faster delivery times by effectively prioritizing tasks.
- Developed strong relationships with store employees, leading to better collaboration and improved efficiency during shopping trips.
- Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Picked and packed order items.
Seasonal Sales Associate
GameStop
09.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Shop From Home
ShopRite
09.2016 - 01.2018
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Teacher Assistant/Teacher's Aide
Kiddie Junction Day Care
04.2012 - 08.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Medical Biller and Coder
Dr. Alberti
04.2002 - 06.2002
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Sales Associate
JCPenney
09.2001 - 11.2001
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Key Holder/Sales Associate
Motherhood
02.2001 - 09.2001
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Manager in Training
Northern Reflections
03.2000 - 08.2000
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Sales Associate
Illumination
01.2000 - 05.2000
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier/Sales Associate
Michaels Arts and Crafts
04.1999 - 11.1999
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Pennsauken High School
Pennsauken, NJ06-2000
Skills
- Mobile app proficiency
- Reading comprehension
- Strong work ethic
- Product picking
- Order accuracy
- Reliability and punctuality
- Efficient shopping
- Quick learner
- Delivery management
- Route planning
- Vehicle upkeep
- Attention to detail
- Customer service
- Decision-making
Timeline
Flipping Houses
Robert Lawton
05.2022 - 10.2023
Instacart Shopper/Driver
Instacart
03.2022 - 07.2024
Shipt Shopper/Driver
Shipt
03.2022 - 07.2023
Seasonal Sales Associate
GameStop
09.2021 - 12.2021
Shop From Home
ShopRite
09.2016 - 01.2018
Teacher Assistant/Teacher's Aide
Kiddie Junction Day Care
04.2012 - 08.2016
Medical Biller and Coder
Dr. Alberti
04.2002 - 06.2002
Sales Associate
JCPenney
09.2001 - 11.2001
Key Holder/Sales Associate
Motherhood
02.2001 - 09.2001
Manager in Training
Northern Reflections
03.2000 - 08.2000
Sales Associate
Illumination
01.2000 - 05.2000
Cashier/Sales Associate
Michaels Arts and Crafts
04.1999 - 11.1999
High School Diploma -
Pennsauken High School
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