Kim MacDonough
Sudbury,MA
Summary
HR leader with expertise in global benefits strategy and HR operations. Demonstrated success in process optimization and improving employee experience through AI integration. Skilled in fostering collaborative relationships and executing strategic initiatives aligned with business goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Director, Global Benefits & HR Operations
Bottomline Technologies Inc
Portsmouth, NH
09.2025 - Current
- Designed and implemented global HR operations model, establishing policies and service standards across regions.
- Developed scalable HR infrastructure for comprehensive employee lifecycle management.
- Optimized global HR processes to improve employee experience and operational efficiency.
- Established KPIs and reporting standards for consistent service delivery and satisfaction.
- Governed global benefits programs, overseeing health, retirement, and wellbeing initiatives.
- Formed partnerships with stakeholders in legal, HR, finance, compliance, payroll, and executive teams to align objectives.
- Created a global benefits strategy that supports business growth and adapts to market trends.
- Recruited and mentored a high-performing global team, promoting collaboration and excellence.
Director of Global Benefits
Bottomline Technologies, Inc.
Portsmouth, USA
06.2023 - Current
- Led Global Benefits function within Total Rewards for U.S., Canada, EMEA, and APAC regions.
- Formulated global benefits strategy aligned with business objectives to ensure competitiveness.
- Conducted extensive global benchmark analysis, creating a three-year strategic roadmap.
- Chosen global benefits broker to effectively implement organizational strategies.
- Oversaw global benefit renewals, delivering insights and recommendations to Executive Leadership.
- Built collaborative relationships with global benefits vendors and internal stakeholders.
- Facilitated U.S. medical network transition to independent TPA, realizing 4% cost savings in medical expenses.
- Led the development and implementation of the company’s first comprehensive benefits budget, driving financial transparency and accountability across global benefits programs.
Senior Manager, Global Benefits
Snyk, Inc.
Boston, USA
09.2021 - 04.2023
- Transformed global benefits function by developing customized philosophy and strategy.
- Implemented global benefits broker partnerships to deliver strategic initiatives effectively.
- Created a comprehensive benefits inventory, assessing gaps against global equity and market standards.
- Established robust benefits processes and policies to enhance operational efficiency.
- Managed benefits budget while partnering with Procurement and Finance on vendor contracts and spend analysis.
- Analyzed global benefits programming, conducting cost analysis, and leading proposals to C-suite.
- Oversaw administration of all global health and welfare plans, ensuring compliance and efficiency.
- Revamped Wellness program by establishing global mission and identifying program partners.
Benefits Manager
Akamai Technologies, Inc.
Cambridge, USA
07.2019 - 09.2021
- Designed and implemented global employee benefit programs, focusing on North America and LATAM.
- Served as subject matter expert on competitive employee benefits practices.
- Utilized market data to propose and present benefit changes and new offerings.
- Liaised with consultants to ensure vendor performance optimization.
- Forecasted annual costs for all employee benefit programs.
- Ensured compliance with federal, state, and local regulatory requirements for benefits.
- Managed insurance renewals and associated plan changes.
- Directed annual communication strategy for employee benefits.
Senior Benefits Specialist
Akamai Technologies, Inc.
Cambridge, USA
10.2016 - 07.2019
- Designed and developed global employee benefit programs and policies to enhance competitiveness.
- Researched competitive practices in employee benefits to ensure compliance and market alignment.
- Conducted annual program reviews for cost-effectiveness, compliance, and proposed new offerings based on market data.
- Liaised with vendors and brokers to optimize performance of all benefit offerings.
- Forecasted annual benefit costs across all programs to support financial planning.
- Ensured compliance with federal, state, and local regulations by analyzing legislation and attending workshops.
- Managed annual insurance renewals for Americas region, including U.S. and Latin American countries.
- Collaborated with HR Business Partners to effectively implement communication strategies throughout employee lifecycle.
Benefits Specialist II
Akamai Technologies, Inc.
Cambridge, USA
01.2014 - 09.2016
- Designed and developed global employee benefit programs and policies to enhance competitiveness.
- Researched competitive practices in employee benefits to ensure market alignment and legal adherence.
- Gathered and analyzed data to support annual benefits recommendations effectively.
- Liaised with vendors and partnered with brokers to optimize performance of all benefit offerings.
- Forecasted annual benefit costs across various programs to inform budgeting decisions.
- Ensured compliance with federal, state, and local regulations, including ERISA and ACA, through continuous legislative review.
- Managed communication strategies for employee benefits throughout the full lifecycle, partnering with HR for effective program delivery.
- Oversaw 401(k) plan administration, ensuring compliance with audits, filings, and documentation requirements.
Benefits Specialist I
Akamai Technologies, Inc.
Cambridge, USA
02.2011 - 12.2013
- Designed and developed global employee benefit programs and policies.
- Researched competitive practices in employee benefits to enhance offerings.
- Analyzed data to support HR recommendations, ensuring programs align with current trends.
- Crafted year-round employee benefits communications for effective outreach.
- Negotiated coverage and costs with carriers and brokers to optimize expenses.
- Managed annual review of programs for competitiveness, compliance, and cost-effectiveness.
- Trained HR partners on benefit programs to improve knowledge and efficiency.
Senior Human Resources Support Representative
Monster Worldwide
Maynard, USA
09.2010 - 02.2011
- Oversaw daily HR Operations team activities to enhance efficiency.
- Monitored workload volumes, adjusting assignments for maximum productivity.
- Provided senior-level support and guidance to employees and HR Business Partners.
- Addressed employee issues, escalating matters to HR Management when necessary.
- Developed procedural manuals, including new hire orientation materials.
- Managed corporate policy revisions, collaborating with Legal for necessary updates.
- Created and revised organizational policies to ensure compliance and accuracy.
- Identified and implemented procedures for system improvements within HR functions.
Human Resources Administrator
Monster Worldwide
Maynard, USA
12.2007 - 09.2010
- Managed Oracle HRIS system for over 2,000 employees, ensuring accurate employee records throughout life cycle.
- Served as primary contact for employee inquiries regarding human resources.
- Processed HR transactions with payroll to maintain accurate compensation records.
- Created and maintained HR Operations processes and maps, overseeing Employee Benefits administration.
- Launched and administered global Performance Management System to enhance employee evaluations.
- Implemented I-9 Employment Verifications and Background Checks, ensuring compliance with regulations.
- Coached employees and managers on leaves of absence process and applicable laws in US and Canada.
- Conducted new hire orientation and exit interviews to gather valuable feedback.
Human Resources Assistant
Continental Resources, Inc.
Bedford, USA
05.2007 - 11.2007
- Conducted orientations for new hires and benefits, addressing all HR-related inquiries.
- Managed recruitment for general and administrative functions to optimize staffing.
- Maintained comprehensive employee data, including performance reviews and compliance reports.
- Redesigned HR forms to enhance usability and efficiency.
- Developed HR department website to serve employees and managers effectively.
Education
Masters of Science - Human Resources Management
Emmanuel College
Boston, MABachelor of Arts - Psychology
Suffolk University
Boston, MASkills
- Microsoft Office and Google Suite
- Ceridian DayForce, Workday, and Oracle
- Slack and Zoom communication
- Asana project management
- Lattice and SuccessFactors management
Certification
Compensation Analyst Academy Certification
International Benefits Course, People Operations Society (POPs)
Certificate in Global Benefits Management, International Foundation of Employee Benefit Plans
Certificate of Canadian Benefit Programs, International Foundation of Employee Benefit Plans
International Benefits Course, People Operations Society (POPs)
Certificate in Global Benefits Management, International Foundation of Employee Benefit Plans
Certificate of Canadian Benefit Programs, International Foundation of Employee Benefit Plans
References
References furnished upon request.
Introduction
Experienced Global Benefits Leader with a demonstrated history in the technology industry. Strong human resources professional skilled in Global Employee Benefits, Employee Experience, Project Management, Acquisitions, Implementations, Compliance, Policy, and Human Resources Information Systems (HRIS).
Timeline
Senior Director, Global Benefits & HR Operations
Bottomline Technologies Inc
09.2025 - Current
Director of Global Benefits
Bottomline Technologies, Inc.
06.2023 - Current
Senior Manager, Global Benefits
Snyk, Inc.
09.2021 - 04.2023
Benefits Manager
Akamai Technologies, Inc.
07.2019 - 09.2021
Senior Benefits Specialist
Akamai Technologies, Inc.
10.2016 - 07.2019
Benefits Specialist II
Akamai Technologies, Inc.
01.2014 - 09.2016
Benefits Specialist I
Akamai Technologies, Inc.
02.2011 - 12.2013
Senior Human Resources Support Representative
Monster Worldwide
09.2010 - 02.2011
Human Resources Administrator
Monster Worldwide
12.2007 - 09.2010
Human Resources Assistant
Continental Resources, Inc.
05.2007 - 11.2007
Masters of Science - Human Resources Management
Emmanuel College
Bachelor of Arts - Psychology
Suffolk University