KIM MAIORANO
Staten Island,NY
Summary
Confident Physician Liaison promoting effective communication, relationship building and time management skills. Offering more than twelve years of Management and Administrative experience both in a hospital and ambulatory setting. Considered driven, talented, smart and a valuable addition to any team.
Overview
21
21
years of professional experience
Work History
Patient Navigator
Advantage Care Physicians
04.2020 - Current
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Educated patients on insurance and healthcare plans.
- Managed Referrals for multiple locations
- Authorized all emblem referrals
- Authorized Healthcare Partner referrals
- Charge edits of healthcare partners
- Responded to inquiries by directing calls to appropriate personnel
- Verified patient insurance eligibility and entered patient information into system
Concierge Referral Coordinator
Advantage Care Physicians
09.2017 - 04.2020
- Works collaboratively with physicians, administrative and clinical managers, and staff to ensure that all referrals are effectively authorized, coordinate and scheduled
- Coordinates all external referrals to specialists including but not limited to : Surgery, vascular, thoracic, breast, Otolaryngology, urology, orthopedics
- Utilizes EPIC preferred provider list for coordination of referrals
- Reviews EPIC referral queue daily to address any referrals which may have been ordered in non-face to face encounter
- Acts as liaison between ACPNY and Northwell specialists for outpatient procedures performed at other facilities
- Acts as point of reference to communicate with patients on pre-and post referral appointment matters
Associate Manager
ProHEALTH Urgent Care
08.2015 - 06.2017
- Handled billing, payroll and medical coding of all patient bills for two site locations using ADP program
- Scheduling Front desk, medical assistants, and radiology technologists
- Supervision of direct reports daily from two site locations
- Liaison for customer relations and resolved all billing issues with patients
- Assisted with ordering of office supplies and handled annual reviews
- Facilitates all patient flow and interacted with all vendors daily
- Responsible for all institutional deposits from two site locations
- Familiar with workers compensation and no-fault insurance
- Knowledge of IDX & Centricity scheduling program
- Works closely with IT for all computer or system issues
- Under director's supervision, assists with disciplinary action with staff employees
Radiology Manager
Beth Israel Medical Center/Mount Sinai Health
12.2008 - 08.2015
- Directs all department operations including staff placement, supervision and patient relations
- Processes bi-weekly payroll
- Coordinates supervision of all personnel in area of room assignment, case management
- Schedules and employee evaluations
- Regulates ordering of supplies and maintained supervision over equipment maintenance
- Supervises management of patient care relations
- Acts as liaison between all hospital departments in coordination of patient examination and patient transport issues
- Sustains quality control standards for state licensing
- Supports hospital's mission, vision and values
- Researches and provides educational opportunities for staff and patients
- Initiates performance improvement
- Supervises Human Resources to achieve mission and goals of department
- Wrote, implemented and managed all radiology policies
- Explained imaging procedures to patients, offering comfort and assistance
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records
- Coordinated with other healthcare personnel to deliver quality patient care
Interventional Radiology Technician
Muhlenberg Regional Medical, JFK Medical Center
12.2002 - 07.2008
- Proficient in following skills: - Femoral angiography - Central line placement - IVC Filter
- Placement - Dialysis catheter changes - Dialysis graft angioplasty - Vertebroplasty - Lumbar puncture - Urethral stents - Embolization - Percutaneous nephrostomy - Chest tubes - Port insertions - Abscess drainage - Arterial embolization - Artery stents - PICC lines - Colonic stent insertions Performed diagnostic radiology procedures for a 500-bed teaching hospital
- Duties included standard and portable radiography, endoscopy, bronchoscopy, fluoroscopic procedures and bone density scans
- Participated in critical care environments including servicing of Level I trauma cases and operating room services
- Organized and executed patient examination schedules
- Managed and coordinated with technician staffing assignments
Education
Associates in Science - Science Education
MIDDLESEX COUNTY COLLEGE
Middlesex, NJAssociate of Arts - Liberal Arts
COLLEGE OF STATEN ISLAND
Staten Island, New York1993
Internship, Raritan Bay Medical Center
Perth Amboy, New JerseyRadiology Technolgy
Internship Jersey Shore Medical Center
Neptune City, NJRadiology Technolgy
Internship Rahway Medical Center
Rahway, NJSkills
- Staff Development
- Conflict Resolution
- Customer Service
- Team Leadership
- Client Relations
- Medical Terminology
- Communication Skills
- Team Liaison
- Data Entry
- Staff Management
- Organizational Skills
- Computer Literate
- MS Office Suite
- EPIC
- Spreadsheet Tracking
- Benefits Explanations
- 50 WPM Typing Speed
Additional Information
- Diagnostic Radiology License , New York
- Diagnostic Radiology License New Jersey
- Diagnostic Radiology License Registered Technologist Radiology (RT) (ARRT)
- Current registered member of A.S.R.T.
- ACCOMPLISHMENTS , Spot Bonus Award from ACPNY $1500. Received for filling in for two locations and high referral conversion rate.
- CPR certified
Timeline
Patient Navigator
Advantage Care Physicians
04.2020 - Current
Concierge Referral Coordinator
Advantage Care Physicians
09.2017 - 04.2020
Associate Manager
ProHEALTH Urgent Care
08.2015 - 06.2017
Radiology Manager
Beth Israel Medical Center/Mount Sinai Health
12.2008 - 08.2015
Interventional Radiology Technician
Muhlenberg Regional Medical, JFK Medical Center
12.2002 - 07.2008
Associates in Science - Science Education
MIDDLESEX COUNTY COLLEGE
Associate of Arts - Liberal Arts
COLLEGE OF STATEN ISLAND
Internship, Raritan Bay Medical Center
Radiology Technolgy
Internship Jersey Shore Medical Center
Radiology Technolgy
Internship Rahway Medical Center
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