Kim Martel
Mansfield,MA
Summary
Hardworking employee with Excellent Management experience, customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
SME Coordinator Manager
VRNS
Mansfield, MA
2/24/20 - Current
- Developed and implemented strategies to increase sales for the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Prepared monthly reports on financial performance, sales forecasts, and inventory levels of the SME.
- Identified areas of improvement in operational processes and procedures within the SME.
- Provided training sessions for new employees at the SME.
- Implemented cost-saving measures to reduce expenses of the SME.
- Oversaw daily operations including staff management and customer service at the SME.
- Maintained up-to-date records of all transactions related to the activities of the SME.
- Developed effective communication channels between internal departments at the SME.
- Monitored trends in industry to stay ahead of competition for the SME.
- Assisted in developing strategic plans for long-term success of the company.
- Ensured compliance with regulatory requirements applicable to activities at the SMEs.
- Reviewed existing policies and procedures related to operations within a department at an organization level within a company.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Certifies Occupational Therapy Assistant
Symbria Rehab
Fall River, MA
9/17/17 - 02.2024
- Assisted occupational therapists in developing individualized treatment plans for patients.
- Provided direct patient care and interventions to individuals with physical, cognitive, psychological, or social disabilities.
- Conducted assessments of clients' abilities and monitored progress towards their goals.
- Collaborated with other health care professionals to develop strategies for improving the quality of life for clients.
- Performed daily maintenance tasks such as cleaning and sterilizing therapeutic equipment.
- Instructed patients on proper use of assistive devices such as wheelchairs and walkers.
- Developed activities that promoted functional independence through fine motor coordination exercises.
- Administered standardized tests to measure client's performance in areas such as strength, range of motion, sensation and coordination.
- Created detailed records of patient evaluations, treatments, progress and discharge summaries.
- Participated in interdisciplinary team meetings to discuss treatment plans and progress reports.
- Facilitated group activities designed to improve cognition, motor skills and communication.
- Maintained a safe environment throughout all therapy sessions by adhering to safety protocols.
- Encouraged client participation in self-care activities such as dressing, feeding or grooming.
- Adapted treatment plans based on patient feedback regarding pain levels or difficulty performing activities.
Rehab Manager
RehabCare
Fall River, MA
2/14/02 - 02.2020
- Provided guidance and mentorship for newly hired rehab staff members.
- Oversaw daily operations of the department including scheduling appointments, managing supplies inventory.
- Utilized data analytics tools to track key performance indicators related to rehab services delivery.
- Developed and implemented new processes to improve patient care and satisfaction.
- Organized staff meetings and provided feedback on performance.
- Supervised physical therapists, occupational therapists, speech-language pathologists, and other healthcare professionals in providing rehabilitative services.
- Provided education to patients about their condition and treatment options available.
- Coordinated with multiple departments throughout the hospital or clinic to ensure effective communication between staff members.
- Created monthly reports on budgeting, staffing levels, service utilization, clinical outcomes, and physician referrals.
- Ensured compliance with all state regulations related to rehab services delivered within the facility.
- Maintained a safe environment for patients while they are receiving therapy services.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans for each patient's individual needs.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Conducted employee evaluations to offer personalized feedback and coaching.
Education
Associate of Science - Occupational Therapy
Bristol Community College
Fall River, MA06-1998
Skills
- Strong analytical skills
- Training and mentoring
- Customer Focus
- Innovative thinking
- Expertise in subject matter
- Research capabilities
- Strategic Thinking
- Organizational Skills
- Professional Demeanor
- Experience in leadership
- Excellent Communication
- Business Development
- Effective Communication
- Time Management
- Program Evaluation
- Problem-solving abilities
- Written Communication
- Teamwork and Collaboration
- Team building
Certification
- Licensed Occupational Therapy Assistant # 2834 MA.
Timeline
SME Coordinator Manager
VRNS
2/24/20 - Current
Certifies Occupational Therapy Assistant
Symbria Rehab
9/17/17 - 02.2024
Rehab Manager
RehabCare
2/14/02 - 02.2020
Associate of Science - Occupational Therapy
Bristol Community College
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