Kim Martin

• Solved problems timely and effectively, ensuring customer satisfaction.
• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Provided administrative support with accurate document preparation and data entry.
• Collaborated with other departments to foster smooth operation of daily processes.
• Prepared and delivered operational performance reports to inform management.
• Promptly addressed customer inquiries and complaints to foster swift resolution.
• Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
• Collaborated with cross-functional teams to achieve project goals within specified timelines.
• Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange.
• Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
• Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
• Processed customer orders and invoices to support timely fulfillment and delivery.
• Completed daily logs for management review.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Increased customer service success rates by quickly resolving issues by addressing and completing 30- 50 customer cases a day.
• Volunteered to help with special projects of varying degrees of complexity.
• Proofread and edited documents for accuracy and grammar.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Managed day-to-day department operations with effective workflow coordination.
• Contributed to development of operational procedures to improve efficiency and accuracy.
• Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
• Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.

• Provided exceptional customer service through prompt follow-ups with clients post-visit to address any concerns or gather feedback for future improvements.
• Enhanced customer satisfaction by maintaining detailed records of pets'' medical histories, dietary needs, and preferences.
• Maintained an attractive resort aesthetic through diligent cleaning efforts and attention to detail in both individual kennels and common areas.
• Promoted a sense of community among guests by organizing group play sessions and other socialization opportunities for the pets staying at our facility.
• Ensured the safety of all animals by closely monitoring behavior and health throughout their stay.
• Administered medication accurately according to veterinary instructions for the welfare of the animals in our care.
• Ensured proper handling techniques were practiced consistently when interacting with different breeds and temperaments of animals to prevent injury or stress.
• Provided excellent customer service through timely communication with pet owners about pets'' progress and any concerns.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
• Provided mobility assistance such as walking and regular exercising.
• Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
• Provided physical assistance for mobility, promoting independence and safety in the home environment.
• Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
• Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
• Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.

• Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
• Performed minor repair tasks like patching holes or sanding rough areas before painting to ensure a smooth and even final result.
• Completed interior and exterior painting for variety of residential and commercial clients.
• Used brushes, spray guns and paint rollers to paint surfaces.
• Maintained clean job sites by promptly disposing of debris, unused materials, and cleaning tools after each task''s completion.
• Communicated effectively with clients regarding project specifications, timelines, and budget constraints to ensure mutual understanding and satisfaction throughout the entire process.
• Managed inventory of paint supplies and equipment to maintain optimal work efficiency while minimizing costs related to material overstock or shortages.
• Established trust with clients through transparent communication about progress, potential issues, and solutions throughout the project duration.
• Expanded clientele base with professional customer service skills, leading to increased referrals and repeat business opportunities.
• Accelerated project completion times by skillfully managing multiple tasks simultaneously while maintaining high-quality results.
• Streamlined workflow by effectively organizing tools, equipment, and workspaces for optimal productivity.

Loaded and unloaded delivery trucks promptly for further distribution.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
• Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
• Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
• Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
• Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
• Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
• Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
• Assisted in formulating warehouse policies and procedures, contributing towards creating a more efficient work environment.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
• Participated in training and development opportunities to provide workers with knowledge and skills to work productively.
• Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Assisted management in creating employee schedules, ensuring adequate staffing levels were maintained at all times for efficient operation.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Inspected incoming and outgoing shipments to identify discrepancies with records.
• Sorted and delivered materials to different work areas and staff.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Handled day-to-day shipping and receiving.
• Requisitioned new supplies and maintained storage areas for smooth department operations.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Processed required paperwork to expedite handling of shipped and received goods.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.