Kim Iacofano
Sarasota,FL
Summary
Achieved significant customer satisfaction and sales targets at Opus Restaurant and Lounge by mastering liquor knowledge and showcasing an engaging personality. Excelled in high-volume environments, enhancing team performance and service quality. Demonstrated exceptional multitasking and organizational skills, contributing to a positive and efficient dining experience.
Overview
7
7
years of professional experience
Work History
Bartender
Opus Restaurant and Lounge
09.2021 - 08.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Lead Server Trainer
Opus Restaurant and Lounge
09.2021 - 08.2024
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Increased staff retention through effective communication and fostering a positive work environment.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
Bartender
Connors Steak and Seafood
09.2017 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Diploma - But Sines
Strongsville High School
Strongsville, OH06.1989
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Engaging personality
- Cleanliness and hygiene
- Organizational ability
Timeline
Bartender
Opus Restaurant and Lounge
09.2021 - 08.2024
Lead Server Trainer
Opus Restaurant and Lounge
09.2021 - 08.2024
Bartender
Connors Steak and Seafood
09.2017 - 08.2021
Diploma - But Sines
Strongsville High School
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