Kim Martinez
Franksville,WI
Summary
Accomplished Key Carrier Department Supervisor at Marshalls Department Store, adept in store operations and staff training, significantly enhancing customer satisfaction and sales performance. Skilled in loss prevention strategies and cash handling accuracy, fostering a safe and efficient workplace. Proven track record in leadership, driving team productivity and revenue growth through exceptional service management.
Overview
26
26
years of professional experience
Work History
Key Carrier Department Superviser
Marshalls Department Store
01.2022 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Member Service Lead
Sams Club
09.2019 - 01.2022
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing concerns.
- Established strong relationships with members through personalized attention and proactive communication.
- Collaborated with other departments to resolve complex member issues swiftly and effectively.
- Served as a mentor to junior staff members, providing guidance on best practices in handling various situations related to membership services.
Customer Service Associate
Kwik Trip
04.2015 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Head Cashier
Steins Garden & Home
04.1998 - 03.2019
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Skills
- Store operations
- Delegation Abilities
- Store maintenance
- Loss prevention strategies
- Cash Handling
- Customer Service Management
- Staff Training and Development
- Cash Handling Accuracy
- Sales proficiency
- Workplace Safety
Timeline
Key Carrier Department Superviser
Marshalls Department Store
01.2022 - Current
Member Service Lead
Sams Club
09.2019 - 01.2022
Customer Service Associate
Kwik Trip
04.2015 - 12.2019
Head Cashier
Steins Garden & Home
04.1998 - 03.2019
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