Summary
Work History
Education
Skills
Work Preference
Timeline
Generic
Kim McCord-Eldridge
Open To Work

Kim McCord-Eldridge

Customer Service, Receptionist
Cookeville,TN

Summary

Engaged in professional development to acquire skills and expertise relevant to a new position.

Work History

Virtual Customer Advisor

HCA Parallon
  • Evenings part time only
  • Assist callers with any questions they may have about their Hospital bill. Accept payments, advise what specific charges were for, discuss deductibles, Co Pay amounts and Coinsurance if applicable. Document the account, and carefully adhere to call metric's set forth.

Member Customer Services Representative

Medi-Share / Christian Care Ministry
  • Answer calls for multiple tiers of service re: Members programs, provisions and reimbursements, troubleshoot member portal issues, assist Providers with bill statuses. Follow required call flow for best client experience scores and personal metrics.

Patient Customer Care Representative

MMC Group for Bristol Meyers Squibb
  • Incoming calls from Providers, Insurance rep’s and patients seeking weather they qualified for the Patient Assistance Program for a specific drug manufactured by BMS, allowing them to receive it at NO cost, free for one full year at a time.

Business Care Representative

SunTrust Bank now Truist
  • Performed impeccable support to customers for small businesses, and performed maintenance on their accounts. Including online banking application issues. Debit card re-issuance and travel notifications, refunds, disputes, account balances and pending transactions.

Recruiting and Customer Service

Averitt Express
  • Began in Recruiting, contacting potential drivers for the openings available in the company. Loved this aspect of the position, there wasn't a need for a full time position, switched over to customer service, taking calls to schedule freight pickups, give potential arrival time of deliveries, assisted with all types of incoming inquiries.

Collection Technician

Aegis Sciences Laboratories
  • Performed drug screening for a local pain clinic – entered accurate medication data and insurance information for each patient. Presented the lab findings to the Providers, assisted with patient bill resolution and ordered my office and testing supplies.

Education

Diploma Graduate - undefined

Franklin High School
Franklin, TN

Skills

  • Customer Service & Support
  • Records Management & Data Entry
  • Sales & Promotions
  • Client Relationship Management
  • Complex Problem Resolution
  • General Administration
  • Office Operations & Procedures
  • Effective Communications
  • Microsoft products including but not limited to:
  • Teams
  • Outlook
  • Excel
  • Word
  • Sales Force, Skype, WebX, Encompassing all types of Front Office Administrative duties and Client relationships, Office Operations and procedures, Process improvement, problem resolution and managing numerous inquiries, complaints and requests Ticketing system and call flow, adhering to SOP and time restraints on calls

Work Preference

Work Type

Full TimePart Time

Location Preference

Remote

Timeline

Virtual Customer Advisor

HCA Parallon

Member Customer Services Representative

Medi-Share / Christian Care Ministry

Patient Customer Care Representative

MMC Group for Bristol Meyers Squibb

Business Care Representative

SunTrust Bank now Truist

Recruiting and Customer Service

Averitt Express

Collection Technician

Aegis Sciences Laboratories

Diploma Graduate - undefined

Franklin High School

Similar Profiles

CREATE PROFILE
Kim McCord-EldridgeCustomer Service, Receptionist