Summary
Overview
Work History
Skills
Certification
Professional References
Timeline
Generic

Kim McCuistion

Bakersfield,CA

Summary

Accomplished professional with extensive experience in customer service and inventory management at SAMCO. Proven ability to leverage Point of Sale systems to increase sales and optimize operational efficiency. Strong focus on enhancing team collaboration and improving customer engagement. Recognized for delivering exceptional guest experiences through in-depth product knowledge and effective communication skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Store Team Member

SAMCO
Bakersfield, CA
04.2023 - Current
  • Executed opening and closing duties, including register setup and drawer balancing.
  • Tracked accurate details of merchandise inventory records.
  • Inspected orders for compliance upon arrival from vendors.
  • Orchestrated strategic placement of promotional displays within store.
  • Reorganized backroom storage areas, facilitating more efficient stocking operations.
  • Utilized Point of Sale register system to execute transactions.
  • Trained new cashiers on proper use of registers and store policies.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Restaurant Crew Member

RLMK, McDonalds
Bakersfield, CA
09.2020 - 01.2023
  • Stocked all required products for breakfast and lunch for the day
  • Prepared separately all individual sandwich condiments
  • Cooked and wrapped customer prepare to order meals for breakfast and lunch
  • Cleaned and maintained a clean station
  • Made certain of food safely at all times

In Home Caregiver

Self employed
Bakersfield, CA
04.2002 - 06.2015
  • Continuous assistance with standing, walking, and sitting.
  • Assisted in bathing and all personal hygiene. Excelled in offering positive daily inspiration and motivation.
  • Routinely provided transportation to and from all doctor appointments and physical therapy appointments.
  • Managed and maintained the administration of required medications. Acquired a great level of patience.

Front Desk Representative

Doubletree Hotel
Bakersfield, CA
07.1999 - 04.2002
  • Excelled in quality customer service. Guest room check in and out. Accurately performed all cashier responsibilities.
  • Created and maintained room reservations of small and large convention groups.
  • Managed data room inventory and rate manipulation. Handled advanced monies accurately.
  • Created data analysis for projected reports to achieve maximum room revenue.
  • Expedite ten key accurately. Type 65 w.p.m.
  • Supervisor of reservation staff.
  • Maintained fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.

Skills

  • Proficient knowledge of Internet and Google services
  • Ten keys by touch
  • Typing speed and accuracy
  • Customer service
  • Professional phone etiquette
  • Record keeping
  • Multi-tasking
  • Problem solving
  • Flexible schedule
  • Willingness to learn
  • Inventory tracking
  • Sales promotion
  • Payment processing
  • Attention to detail
  • Effective communication
  • Time management
  • Upselling strategies
  • Strong customer service
  • Basic accounting
  • Hotel industry experience
  • Guest relations
  • Complaint handling
  • Phone reception
  • Brand promotion
  • Guest services
  • Fee handling
  • Hotel policy enforcement
  • Process transactions
  • Reservations
  • Strategic planning
  • Booking systems
  • Computer skills
  • Time management abilities
  • Hotel services and hospitality
  • Verbal and written communication
  • Reliability
  • Check-in and Check-out procedures
  • Team collaboration
  • Interpersonal communication
  • Guest reception
  • Analytical thinking
  • Revenue management
  • Adaptability and flexibility
  • Organizational skills
  • Multitasking capacity
  • Problem-solving abilities

Certification

  • Typing Certificate, 06/01/23, 65 wpm
  • Ten key by touch, 06/01/23, 163
  • Food Handler Card
  • Customer Service Skills assessment, 08/01/18, Proficient
  • California Driver's License

Professional References

  • Cameron Bobbitt, 661-549-2478
  • Nicole Hagar, 661-282-0554
  • David Gates, 661-654-1904

Timeline

Store Team Member

SAMCO
04.2023 - Current

Restaurant Crew Member

RLMK, McDonalds
09.2020 - 01.2023

In Home Caregiver

Self employed
04.2002 - 06.2015

Front Desk Representative

Doubletree Hotel
07.1999 - 04.2002

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Kim McCuistion