Kimberly McLaughlin
Bluffton,SC
Summary
Seasoned Manager with a demonstrated history of positive Leadership, time management skills and outstanding Customer Service in the retail and pest control industries. Deliver in-depth training and mentoring to help all Associates improve abilities, advance work quality and confidence in their skills. Dependable, hardworking and level-headed in addressing diverse problems, results-driven professional that leads, motivates and collaborates with teams on all levels.
Overview
22
22
years of professional experience
Work History
Service Department Supervisor
Home Depot
08.2015 - Current
- Weekly shrink control reports and course adjustments as needed.
- Monitor safety compliance to adhere to guidelines to protect team members from harm.
- Manage team of Service Desk, Order Fulfillment and Delivery Associates to complete work on time and to company standards.
- Monitor priorities and liaison between all departments and management, delegating tasks to complete on time.
- Monitor daily progress, work quality and customer experience data to provide guidance and direction to team.
- Manage efficient teams of up to 35 Associates.
- Ensure all training is completed in timely manner for Associate development.
- Evaluate final results to determine quality levels and isolate root causes and correction of any identified faults.
- Efficiently assist all Associates with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrink knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
District Manager
Ehrlich Pest Control
02.2002 - 03.2015
- Located, developed, and promoted talented employees to achieve collaborative and hardworking team of over 25 Associates.
- Modeled best practices for sales and customer service.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Worked diligently to resolve unique and recurring complaints, promoting customer and employee loyalty by enhancing operations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated annual budgets and monthly review that District was within goals.
- Strong negotiation skills to help team members close tough deals.
- Implemented mentoring program to promote positive feedback employee engagement and productivity.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with all team members to identify hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Facilitated business by implementing practical networking techniques.
Education
Associate of Science - Business Administration
Adirondack Community College
Queensbury, NYSkills
- Customer Service Excellence
- Team Leadership
- Employee motivation/engagement
- Staff training and development
- Performance management
- Task prioritization
- Complaint handling/Escalation
- Conflict resolution
- Safety Compliance
- Standards Conformance
- Dependable and Consistent
- Stress Tolerance
Accomplishments
- Successfully created a cohesive team that is customer service oriented by ongoing training, open and honest feed back that leads by example.
- Currently Supervise a team of 25-35 Associates.
Timeline
Service Department Supervisor
Home Depot
08.2015 - Current
District Manager
Ehrlich Pest Control
02.2002 - 03.2015
Associate of Science - Business Administration
Adirondack Community College
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