Kim McLeon
Summary
Organized and dependable Operations/Facilities Manager, with over 25 years experience, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Facilities Manager
JLL (Jones, Lang And LaSalle)
Boston, MA
09.2022 - Current
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Supervised staff of three in day-to-day activities.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Single point of contact for daily FM operations and management of approximately 80 sites.
- Represent JLL in all areas of service, performance, compliance, ethics, and relationship management.
- Manage facilities to achieve KPI/SLA performance targets and identify corrective actions/best practices.
- Manage client service related reports and communication.
- Manage third party vendors.
Senior Account Manager
Williams Lea
Sullivan & Worcester, LLP
01.2018 - 09.2022
- Manage all onsite support at various sites throughout Boston and Cambridge.
- Management and supervision of hospitality, support, reproduction, print, receptionist, outside vendor management, mails services, office services and regional floater staffing needs.
- Responsible for monthly invoicing to client, weekly team huddles, management of staff at other locations, bi-weekly meetings with firm's Executive Director.
- Responsible for conducting Quarterly and Annual Business Reviews with client.
- Received Above and Beyond award as a member of the Diversity, Equity and Inclusion Committee.
- Participated and assisted in the coordination of Quarterly Customer Appreciation Events.
- A member of the company's Diversity, Equity and Inclusion Committee.
Operations Mgr/Senior Location Services Analyst
Axia/Accenture
Boston, MA
01.2013 - 12.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires/consultants to fulfill business requirements.
- Assisted in firm acquisition logistics and planning.
- Responsible for relationships with external agencies and vendors.
- Managed all aspects of IT system, including management of external IT vendor.
- Management and supervision of all outside vendor management.
- Provided IT support to end users, troubleshooting all facets of software and hardware related setup, maintenance and accessibility.
- Responsible for scheduling monthly/quarterly onsite/offsite meetings to include catering functions, setting up conference rooms, audio/visual equipment.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
Senior Site Manager
Williams Lea
Goodwin & Procter, LLP
08.2012 - 11.2012
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Implemented cross-training procedures to minimize inefficiencies.
- Supervised service staff of over 30 people.
- Directed day-to-day facilities, mail room, copy center, documents/records management, administrative operations and reception.
- Interviewed, hired, and trained new workers.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Operations Manager
Choate, Hall & Stewart, LLP
Boston, MA
10.2008 - 08.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Successfully transitioned to internal leadership position for international law firm, overseeing day-to-day operations; including maintenance, repairs, contracts, security and janitorial services.
- Accountable for firm's operations and capital budget, conducting annual vendor reviews, as well as negotiating cost savings.
- Implemented Just-In-Time inventory program, resulting in monthly cost savings of $10,000.
- Managed and cultivated relationships with outsourced services and vendors.
- Designed and led firm's Emergency Response Team, updating policies and procedures and coordinating across all organizational levels.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
Senior Site Manager
OCE Business Services
Choate, Hall & Stewart, LLP
03.2001 - 10.2008
- Earned Regional Site Manager of the Year Award and Site of the Year awards for routinely and consistently exceeding CHS's expectations of customer services.
- Recognized internationally in OCE's Netherlands Newsletter for Customer Service Excellence
- Produced timely and accurate performance reports, including monthly compliance reports, monthly billing, P&L statement and other pertinent analyses.
- Oversaw all Human Resources functions, including payroll, recruitment, training, termination, retention and employee supervision.
- Participated in client's new employee orientation program.
- Developed FAQ and answer sheet for new and existing employees.
- Managed mail center, copy center, correspondence services, reception, facilities and office services staff.
- Supervised all vendor relationships, including negotiation of services with supply, service and facilities personnel.
- Routinely exceeded client's expectations of customer service.
- Rec
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
Education
Associate of Arts - Business Management
Northeastern University
Boston, MABusiness Management
University of Massachusetts
North Dartmouth, MA06.2024
Skills
- Supervision Abilities
- Active Listening
- Scheduling and Planning
- Team Direction
- Schedule Coordination
- Health and Safety Compliance
- Time Management
- Employee Supervision
- Facility Operations
- Building Inspections
- Corporate Social Responsibility
- Operations Oversight
- Employee Hiring
Accomplishments
- Earned Regional Site Manager and Site of the Year Awards for operational management excellence for several consecutive years.
- Earned Above & Beyond Award as a member of Diversity, Equity and Inclusion Committee.
- Based on consistently exceeding customer expectations, became the first OCE employee to transition to an internal role with a client company.
- Recognized internationally for Customer Service Excellence in company's Netherland Newsletter.
- Recognized for team building with staff.
Timeline
Facilities Manager
JLL (Jones, Lang And LaSalle)
09.2022 - Current
Senior Account Manager
Williams Lea
01.2018 - 09.2022
Operations Mgr/Senior Location Services Analyst
Axia/Accenture
01.2013 - 12.2017
Senior Site Manager
Williams Lea
08.2012 - 11.2012
Operations Manager
Choate, Hall & Stewart, LLP
10.2008 - 08.2012
Senior Site Manager
OCE Business Services
03.2001 - 10.2008
Associate of Arts - Business Management
Northeastern University
Business Management
University of Massachusetts