Kim McNaughton
Deville,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced in working with multiple locations to ensure company wide success. Skilled in working under pressure and adapting to new situations.
Overview
13
13
years of professional experience
Work History
Service Manager
Goldman Equipment LLC
12.2015 - 02.2024
- Managed a total of thirteen employees in the service department, of which six were shop technicians, four road technicians, service writer, delivery driver, and one shop helper.
- Defined clear targets and objectives and communicated expectations to team members and customers alike.
- Secured work and ensured jobs were completed in a timely manner, while emphasizing quality workmanship. Communicated with customer throughout the repair process.
- Performed all safety meetings/building inspections on a monthly basis.
- Recruited, interviewed and hired employees.
- Evaluated employee performance and conveyed feedback to improve skills.
- Coordinated with other departments to maintain productive workflow.
- Resolved customer complaints in a professional and timely manner.
Rental Coordinator
H&E Equipment
03.2011 - 12.2015
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Streamlined rental processes by implementing efficient scheduling and organization techniques.
- Managed inventory control, maintaining accurate records of equipment availability for effective rental coordination.
- Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
Education
High School Diploma -
Buckeye High School
Deville, LA1982
Skills
- Customer Service Mindset
- Outstanding Communication
- Conflict Resolution
- Creative Problem Solving
- Decision Making
- Time Management
- Stress Management
- Relationship Building
- Proficient in [Software] Typing
- Work Planning and Prioritization
Timeline
Service Manager
Goldman Equipment LLC
12.2015 - 02.2024
Rental Coordinator
H&E Equipment
03.2011 - 12.2015
High School Diploma -
Buckeye High School
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