Kim McWilliams
Punta Gorda,FL
Summary
Reliable and trustworthy. leader with a proven track record of promoting success for Care By Kim through innovative and flexible service and exceptional client care. Excelled in high-stress customer interactions at Cartwheel Rentals, demonstrating superior communication and problem-solving skills. Well versed in small business operations and focusing on boosting customer retention and satisfaction.
Overview
30
30
years of professional experience
Work History
Principal/Owner
Care By Kim
01.2020 - Current
- Specializing in quality pet care and concierge house cleaning and household support.
- Grew company profitability by diversifying services to include care of the family and or home, as well as the providing peace of mind in the care of pets.
- Provide personalized customer service with the emphasis on client expectation and satisfaction.
- Manage day to day business operations
Customer Service Representative
Cartwheel Rentals
02.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Legacy Harbour Hotel & Suites
10.2015 - 04.2018
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Phlebotomist
Huntsville Hospital Main
01.1994 - 03.1999
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Monitored supply levels and placed orders for laboratory supplies.
Education
High School Diploma -
Chapel Hill Baptist Academy
Orlando, FL06.1985
Skills
- Small business operations
- Verbal and written communication
- Customer Relations
- Client Service
- Sales
- Project Management
- Marketing
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective leader
- Scheduling
- Customer Retention
- Calendar Management
Timeline
Customer Service Representative
Cartwheel Rentals
02.2021 - 03.2023
Principal/Owner
Care By Kim
01.2020 - Current
Manager
Legacy Harbour Hotel & Suites
10.2015 - 04.2018
Phlebotomist
Huntsville Hospital Main
01.1994 - 03.1999
High School Diploma -
Chapel Hill Baptist Academy
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